Help Desk Agent

Sentinel Technologies

. Serve as the first point of contact for technical support .

Posted 5/2/2026full-timeDowners Grove • Illinois • 🇺🇸 United StatesJunior💰 $50,000 - $60,000 per yearWebsite

Tech Stack

Tools & technologies

AndroidAzureDNSiOSServiceNow

About the role

Key responsibilities & impact

Serve as the first point of contact for technical support
Handle incoming requests and troubleshoot hardware, software, and basic network issues
Resolve or escalate incidents as needed
Manage user accounts and document tickets
Deliver strong customer service to ensure timely resolution and a positive end-user experience
Work remote but must travel to Downers Grove, IL as needed after initial training period

Requirements

What you’ll need

1–3+ years in a Help Desk or Technical Support role
Proficiency with Windows 10/11, Active Directory, Microsoft 365 Administration Suite, DNS, DHC experience supporting iMac and MacBook environments
Competency in Apple iOS and Android OS support
Hands-on experience configuring and troubleshooting iPhones and Android devices
Experience implementing and troubleshooting Multi-Factor Authentication solutions
Familiarity with both workstation and server patching processes
Required expertise with tools like Intune & Autopilot, and SCCM
Experience with Microsoft OneDrive, Microsoft SharePoint, and Google Workspace (G-Suite) is a plus
Experience with ServiceNow is preferred
Certifications: Microsoft and Azure certifications (e.g., CompTIA A+, Network+, Security+, AZ-900, AZ-104, MS-900, MD-102, MS-102, AI-900, AI-102) are highly desirable
Must be able to lift up to 75 lbs. independently and up to 150 lbs. with assistance.
Some standing, lifting, bending, and crawling may be involved
A proactive, customer-focused attitude with a strong commitment to service excellence
The candidate must have a car, as this position requires travel between location and the transportation of equipment
A valid driver’s license and proof of vehicle insurance will be required
Legally authorized to work in the US without sponsorship
Must demonstrate a “can-do” attitude
We focus on candidates that display our “ACE” factor – Attitude, Compassion, and Enthusiasm

Benefits

Comp & perks

Medical, Dental, Vision
401K
529
Life Insurance
Income Protection
Short and Long-Term Disability
Medical and Child/Elder Care
Flexible Spending Account Plans
Family Planning Benefits
Financial Education
Identity Theft Protection and Assistance
Legal Services
Employee Assistance Program
Two weeks’ vacation
additional paid time-off for Personal and Sick
certification and hands-on training
employee discount for product services and entertainment

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Help Desk supportTechnical SupportWindows 10Windows 11Active DirectoryMicrosoft 365 AdministrationDNSDHCMulti-Factor AuthenticationiPhone troubleshooting

Soft Skills

customer serviceproactive attitudeservice excellencecan-do attitudecompassionenthusiasm

Certifications

CompTIA A+CompTIA Network+CompTIA Security+AZ-900AZ-104MS-900MD-102MS-102AI-900AI-102