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Desktop Support Engineer
Sentinel Technologies. Provide on‑site technical support for desktop and laptop hardware and software issues .
About the role
Key responsibilities & impact- Provide on‑site technical support for desktop and laptop hardware and software issues
- Troubleshoot, repair, and replace computer equipment as needed
- Perform system re‑imaging and deployments (SCCM experience preferred)
- Ensure systems are properly configured, patched, and secure
- Transport and set up IT equipment between locations as required
- Deliver outstanding customer service while maintaining a professional presence at the client site
- Collaborate closely with team members to resolve issues efficiently
Requirements
What you’ll need- 1–3 years of experience in desktop or end‑user support
- CompTIA A+ certification preferred
- Hands‑on experience troubleshooting and repairing desktop and laptop hardware
- Experience with system re‑imaging tools (SCCM strongly preferred)
- Strong communication and customer service skills
- Ability to lift up to 50 pounds and stand for extended periods
- Reliable transportation required; role involves travel between locations and equipment transport
- Valid driver’s license and proof of insurance
- Authorized to work in the U.S. without sponsorship
- Positive, proactive “can‑do” attitude
Benefits
Comp & perks- Medical
- Dental
- Vision
- 401K
- 529
- Life Insurance
- Income Protection
- Short and Long-Term Disability
- Medical and Child/Elder Care
- Flexible Spending Account Plans
- Family Planning Benefits
- Financial Education
- Identity Theft Protection and Assistance
- Legal Services
- Employee Assistance Program
- Two weeks’ vacation
- additional paid time-off for Personal and Sick
- certification and hands-on training
- employee discount for product services and entertainment
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingrepairing hardwaresystem re-imagingSCCMcomputer equipment replacementsystem configurationsystem patchingsecurity management
Soft Skills
customer servicecommunicationcollaborationprofessional presencepositive attitudeproactive approach
Certifications
CompTIA A+