Sentinel Technologies

Desktop Support Specialist

Sentinel Technologies

contract

Posted on:

Location Type: Office

Location: Scottsdale • Arizona • 🇺🇸 United States

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Job Level

Junior

Tech Stack

DNSJamfMacOSTCP/IP

About the role

  • Serve as the first point of contact for technical issues, resolving hardware, software, and network problems with assistance from our MSP
  • Set up workstations, accounts, and system access for new hires; manage equipment and account deactivation for departing employees
  • Install and configure devices, move IT equipment, and assist with office technology setups
  • Take responsibility for troubleshooting and resolving issues, escalating when necessary
  • Document procedures and contribute to creating SOPs for IT operations
  • Gain exposure to a wide range of technologies, including Windows, macOS, Active Directory, Microsoft 365, JIRA, InTune, Jamf, and VPNs
  • Track and maintain IT assets and equipment
  • Provide basic guidance to employees on technology best practices

Requirements

  • Associate’s or Bachelor’s degree in IT or related field (or equivalent experience)
  • Minimum 1 year experience in a help desk or technical support role; enthusiasm for technology is essential
  • Technical Skills: Familiarity with Windows and macOS environments
  • Basic networking knowledge (TCP/IP, DNS, DHCP)
  • Exposure to ticketing systems and enterprise tools is a plus
  • Soft Skills: Calm, positive personality with strong interpersonal skills
  • Self-starter with a desire to learn and take initiative
  • Excellent problem-solving and time management abilities
  • Ability and willingness to travel up to 50% of the time across the U.S.
  • Legally authorized to work in the US without sponsorship
Benefits
  • weekly competitive pay
  • medical
  • dental
  • vision
  • 401K and more

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
troubleshootinghardware supportsoftware supportnetwork supportbasic networkingWindowsmacOSActive DirectoryMicrosoft 365ticketing systems
Soft skills
interpersonal skillsproblem-solvingtime managementself-starterinitiativecalm personalitypositive personality
Certifications
Associate’s degreeBachelor’s degree