Support Analyst
Sentinel Technologies
full-time
Posted on:
Location Type: Hybrid
Location: Downers Grove • Illinois • 🇺🇸 United States
Visit company websiteSalary
💰 $70,000 - $100,000 per year
Job Level
Junior
Tech Stack
DNSNode.jsVMware
About the role
- Supporting, administering, troubleshooting, repairing, and escalating customer issues across a wide line of technologies with a security focus
- Ensuring that requested moves, adds and changes are performed with security as the prevailing measure to protect the client computer systems, networks, and data
- Managing incidents and requests assigned to the team/personal queue within the established Service Level Agreement (SLA)
- Staying up to date on the latest security intelligence, including hackers' methodologies, to properly implement changes
- Performing health checks for various security products as needed
Requirements
- Vendor and service provider case management experience is required
- Experience working with and supporting at least three of the following security technologies: Cisco Security Products (CSE, Umbrella, Secure Network Analytics, DUO)
- Various EDR Platforms (Cylance, CrowdStrike, Defender, SentinelOne)
- Illumio Zero Trust Tenable Products (IO, SC, Lumin)
- Horizon 3 Node Zero Email Security Products (Proofpoint, Mimecast, Cisco Secure Email)
- Darktrace
- Understanding of network protocols and traffic flow in an enterprise environment
- Ability to perform security whitelisting of false-positives, and evaluating security requests for change across multiple security platforms
- Knowledge of Domain Name System (DNS) technologies and how they are secured
- Experience with Virtualization Technologies (VMware, Hyper-V) is a plus
- A valid driver’s license and proof of vehicle insurance will be required
Benefits
- Medical
- Dental
- Vision
- 401K
- 529
- Life Insurance
- Income Protection Short and Long-Term Disability
- Medical and Child/Elder Care
- Flexible Spending Account Plans
- Family Planning Benefits
- Financial Education
- Identity Theft Protection and Assistance
- Legal Services
- Employee Assistance Program
- Two weeks’ vacation
- additional paid time-off for Personal and Sick
- certification and hands-on training
- employee discount for product services and entertainment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Cisco Security ProductsCylanceCrowdStrikeDefenderSentinelOneIllumio Zero TrustTenable ProductsProofpointMimecastDarktrace
Soft skills
incident managementcase managementtroubleshootingcustomer supportcommunication