Health & Welfare Account Manager

Sentinel Group

Health & Welfare Account Manager supporting Sentinel’s employer clients with FSA, HRA, and HSA administration. Leading client relationships, escalations, benefits education, and service improvements.

Posted 8/6/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $58,000 - $68,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client service and account management within the financial or benefits services industry, with a strong focus on problem-solving, communication, and process improvement. Capable of managing client relationships, expectations, and service-level agreements effectively.

Highest-signal resume keywords

Client Service ExperienceAccount ManagementSection 125 Cafeteria Plan CertificationProblem-Solving SkillsTime Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Client Relationship ManagementService-Level Agreement ManagementEmployee Benefits Strategy DevelopmentReimbursement Account ManagementData Analysis

Soft Skills

Communication SkillsTeam CollaborationCritical ThinkingAdaptabilityMotivation for Continuous Learning

Tools & Technologies

Sentinel Ticket System

Certifications & Qualifications

Section 125 Cafeteria Plan Certification

Industry Keywords

Financial ServicesBenefits ServicesClient ExperienceProcess ImprovementFSAHRAHSA

About the role

Key responsibilities & impact

Develop and maintain professional relationships with Sentinel’s client base
Lead the client experience through proactive outreach, timely responses, expert advice, and advocacy for assigned clients
Hold regular client meetings and manage service-level agreements
Respond to direct client inquiries and help manage general plan operations
Manage escalated client and participant issues through the Sentinel ticket system
Use problem-solving and critical-thinking skills to address non-routine inquiries and issues
Leverage Sentinel’s tools and data to help clients develop strategies for employee benefits education and selection
Identify innovative ways to meet client needs and improve existing processes
Collaborate with colleagues and other business units to drive results
Manage and exceed client expectations

Requirements

What you’ll need

3–5 years of client service, account management, or related experience in the financial or benefits services industry
Ability to obtain Section 125 Cafeteria Plan certification within one year of hire
Ability to communicate with clients to problem-solve and create a positive experience
Ability to work independently with limited supervision
Ability to work well with people from different disciplines and varying levels of technical and industry experience
Experience servicing multiple clients promptly and accurately
Desire for continuous learning and ability to utilize resources to gather information
Willingness to take on new clients, projects, and responsibilities
Team-oriented attitude and ability to work effectively with internal colleagues
Ability to manage time effectively to meet deadlines and client expectations
Motivation to streamline processes and improve efficiencies
Familiarity with managing reimbursement accounts (FSA, HRA, HSA) is a nice-to-have

Benefits

Comp & perks

Flexible work schedules, including remote and hybrid options
Career pathing and career development
Parental leave and family care programs
Mental health resources
Tuition reimbursement program
Generous time off policies, including unlimited Flexible Time Off after 2 years of service
Employee events, including holiday parties, summer cookouts, and wellness days
Free guidance from a Financial Planner for retirement investments
Four-week paid sabbatical after 10 years of service
PTO (vacation, sick, personal time bank)
FTO (Flexible time off for vacation, sick, and personal time) after 2 years of service
12 Paid Holidays (10 stated and 2 floating holidays)
2 Community Volunteer Days
5 Summer Half Days
Medical, Dental, Vision
Life Insurance
LTD & STD
Retirement Plan with 4% Employer Match
Parental Leave