Configure and maintain endpoint management baselines in Intune (compliance policies, configuration profiles, and remediation work tied to standards).
Support hybrid identity systems, including Entra ID and on-premises Active Directory.
Execute patching and lifecycle workflows for operating systems and common applications, including remediation tasks and exceptions.
Perform change implementation work through Change Requests, including rollout steps, rollback planning, and post-change validation.
Assist with backup and recovery tasks when assigned, including restore validation.
Troubleshoot issues that cross endpoint, identity, and core infrastructure, escalating with clear notes and relevant logs when needed.
Use existing automation and tooling; write small task-level scripts when appropriate, with review from more senior engineers.
Contribute to KBs, SOPs, runbooks, and clear ticket notes; create new documentation occasionally when a gap is identified.
Participate in client calls as needed for troubleshooting, change discussions, and project work.

Requirements

U.S. citizenship – by nature of our work with the defense industry, all employees must be eligible for a Secret clearance.
2+ years of hands-on experience in IT operations, systems administration, or engineering work.
Practical experience with Intune, Entra, and Azure in production environments.
Solid fundamentals across Windows administration, identity basics, and general troubleshooting.
Experience supporting on-premise Windows environments, including Active Directory, DNS, DHCP, and GPO management.
Clear written and verbal communication, including the ability to explain work and outcomes on calls.
Scripting fundamentals (PowerShell preferred).
CompTIA Security+ required within 6 months of hire if not already held.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

endpoint managementIntunehybrid identity systemsEntra IDActive DirectorypatchingscriptingWindows administrationtroubleshootingbackup and recovery

Soft Skills

clear communicationdocumentationclient interactionproblem-solvingcollaboration

Certifications

CompTIA Security+