Customer Success Manager
Sentinel Blue
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $65,000 - $80,000 per year
Job Level
Junior
Tech Stack
Cyber Security
About the role
- Serve as the primary point of contact for clients post-onboarding, ensuring a seamless adoption experience, training, and ongoing support.
- Manage incident and issue response by triaging client problems, coordinating escalations, tracking resolution, and providing timely updates and follow-ups.
- Build and nurture strong relationships with clients, deeply understanding their business needs and driving their security maturity.
- Proactively monitor client satisfaction and solution usage, identifying opportunities to enhance value and expand service adoption.
- Facilitate regular client meetings and performance reviews to align with security objectives and compliance requirements.
- Collaborate closely across internal teams to ensure smooth delivery of customer requests and timely resolution of issues.
- Combine account management, technical support, and customer success strategies to deliver exceptional client experiences.
- Track and report key client success metrics, ensuring retention and satisfaction.
- Translate customer feedback into actionable insights to improve service delivery, internal processes, and product development.
Requirements
- U.S. citizenship
- 1-3 years of experience in customer success, account management, or a related client-facing role, preferably within the cybersecurity or technology sector.
- Exceptional interpersonal and communication skills, capable of clearly conveying complex concepts.
- Proven ability to manage multiple clients, prioritize effectively, and achieve high customer satisfaction.
- Strong problem-solving capabilities, with a focus on delivering proactive, strategic solutions.
Benefits
- Fully paid individual healthcare, vision and dental insurance for the employee.
- Paid certification and training opportunities.
- Three weeks of paid vacation + 10 paid holidays.
- A supportive environment with a focus on keeping healthy work-life balance.
- Retirement benefit (401k) with company match.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
interpersonal skillscommunication skillsproblem-solvingclient relationship managementprioritizationstrategic solutionscustomer satisfactiontrainingissue resolutionfeedback analysis