Enterprise Customer Success Manager

SentiLink

Enterprise Customer Success Manager at SentiLink responsible for onboarding and maintaining relationships with customers in financial services. Focused on delivering high levels of service and solutions in fraud management.

Posted 7/22/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $130,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success Management within the Financial Services sector, with a strong focus on fraud solutions and client relationship management. Proven ability to collaborate with cross-functional teams and drive customer success through consultative approaches and performance analysis.

Highest-signal resume keywords

Customer Success ManagementFraud Domain ExpertiseSalesforce ExperienceConsultative ApproachCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementFraud AnalysisPerformance Data SharingOnboarding ActivitiesBusiness Goal Establishment

Soft Skills

Self-MotivatedDetail-OrientedCustomer-Centric

Tools & Technologies

SalesforceApollo

Industry Keywords

Financial ServicesFraudEnterprise AccountsCredit UnionFintech

Tech Stack

Tools & technologies

Apollo

About the role

Key responsibilities & impact

Own the relationships for Enterprise accounts across our bank, credit union, and fintech customers
Develop an extremely in-depth understanding of the fraud domain and SentiLink’s products
Handle onboarding activities: dashboard training, account setup, setting initial SentiLink usage recommendations, etc.
Meet with customers on a regular basis after onboarding (sharing performance data, product updates, exploring new products, handling renewals)
Take a consultative approach - be able to understand what fraud situations partners are dealing with, and come up with potential solutions (even if it doesn’t include SentiLink’s own products!)
Establish business goals with each client and establish a plan to achieve targets

Requirements

What you’ll need

5-7 years experience as a Customer Success Manager or Account Manager in Financial Services or Fraud
Collaborate closely and share insights with cross-functional teams to maintain customer centric culture throughout SentiLink: Sales, Solutions Analytics, Data Science, Product, Fraud Intelligence and Engineering
Partner with Sales during pre and post sales
Self-motivated, detail-oriented, with a big appetite for making our partners successful
Experience with Salesforce and Apollo, a plus
Willingness to travel up to 25% of the time to visit clients and for industry relevant conferences
Candidates must be legally authorized to work in the United States and must live in the United States

Benefits

Comp & perks

Employer paid group health insurance for you and your dependents
401(k) plan with employer match (or equivalent for non US-based roles)
Flexible paid time off
Regular company-wide in-person events
Home office stipend, and more!