Strategic Customer Success Manager

SentiLink

Strategic Customer Success Manager managing relationships for strategic accounts at SentiLink. Handling onboarding and customer success for bank, credit union, and fintech clients.

Posted 7/22/2026full-timeRemote • 🇺🇸 United StatesSeniorLead💰 $160,000 - $190,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing strategic accounts within the fraud and identity domain, leveraging consultative skills to understand client needs and drive successful outcomes. Proficient in onboarding processes and maintaining strong customer relationships through regular engagement and performance analysis.

Highest-signal resume keywords

Customer Success ManagementFraud Domain ExpertiseSalesforce ExperienceConsultative ApproachCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Fraud AnalysisAccount ManagementOnboarding ActivitiesPerformance Data SharingBusiness Goal Establishment

Soft Skills

Self-MotivatedDetail-OrientedConsultative Skills

Tools & Technologies

SalesforceSalesloft

Industry Keywords

FraudIdentityBankingCredit UnionFintech

About the role

Key responsibilities & impact

Own the relationships for strategic accounts across our bank, credit union, and fintech customers
Develop an extremely in-depth understanding of the fraud domain and SentiLink’s products
Handle onboarding activities: dashboard training, account setup, setting initial SentiLink usage recommendations, etc.
Meet with customers on a regular basis after onboarding (sharing performance data, product updates, exploring new products, handling renewals)
Take a consultative approach - be able to understand what fraud situations partners are dealing with, and come up with potential solutions (even if it doesn’t include SentiLink’s own products!)
Establish business goals with each client and establish a plan to achieve targets

Requirements

What you’ll need

7-9 years experience as an advisor, consultant, Customer Success Manager or Account Manager in the Fraud and/or Identity space
Collaborate closely and share insights with cross-functional teams to maintain customer centric culture throughout SentiLink: Sales, Data Science, Product, Fraud Intelligence and Engineering
Partner with Sales during pre and post sales
Experience with Salesforce and Salesloft, a plus
Self-motivated, detail-oriented, with a big appetite for making our partners successful
Willingness to travel up to 15% of the time to visit clients and for industry relevant conferences
Candidates must be legally authorized to work in the United States and must live in the United States

Benefits

Comp & perks

Employer paid group health insurance for you and your dependents
401(k) plan with employer match (or equivalent for non US-based roles)
Flexible paid time off
Regular company-wide in-person events
Home office stipend, and more!