SentiLink

Employee Success Partner

SentiLink

full-time

Posted on:

Location: 🇺🇸 United States

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Salary

💰 $160,000 - $220,000 per year

Job Level

Mid-LevelSenior

About the role

  • About us: SentiLink provides innovative identity and risk solutions, empowering institutions and individuals to transact confidently with one another.
  • About the Opportunity: We are looking for a proactive and experienced Employee Success Partner to work hand-in-hand with our Head of People to scale our company.
  • This role is critical in building a thriving employee experience through high-touch support, effective coaching and manager enablement, and thoughtful HR guidance.
  • As a trusted advisor to both employees and managers, you’ll help shape and uphold our values-driven culture, guide performance and talent management strategies, and contribute to organizational health and effectiveness.
  • This is a US-based role, and we offer this position as a remote or hybrid opportunity.
  • Responsibilities:
  • Serve as a coach and partner to people managers, providing formal and informal coaching and offering guidance on team development, feedback conversations, and performance outcomes.
  • Partner with people managers to support org design initiatives, including role creation, leveling, career pathing, succession planning and bench strength and readiness.
  • Conduct stay interviews and exit interviews to surface insights and identify trends.
  • Provide insights and action plans to improve team engagement and retention.
  • Design and facilitate recurring people manager meetings that focus on capability building and shared learning.
  • Partner with managers to define and track goals for new hires and existing employees.
  • Act as a confidential sounding board and advisor to employees and managers on interpersonal or performance-related challenges.
  • Facilitate and operationalize cyclical performance management processes, including reviews, calibrations, and promotion readiness.
  • Manage employee relations matters such as grievances, conflict resolution, and disciplinary action.
  • Own all involuntary exit processes, including risk mitigation, documentation, and execution.

Requirements

  • 5+ years in an HRBP, People Partner, or People Operations Manager role
  • Excellent coaching skills across all levels
  • Strong judgment and experience navigating sensitive employee matters
  • Deep knowledge of performance management, employment law, and org design
  • Proficiency with HR systems and tools
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