SentiLink

Enterprise Customer Success Manager

SentiLink

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $130,000 - $160,000 per year

Job Level

SeniorLead

Tech Stack

Apollo

About the role

  • Own the relationships for Enterprise accounts across our bank, credit union, and fintech customers
  • Develop an extremely in-depth understanding of the fraud domain and SentiLink’s products
  • Handle onboarding activities: dashboard training, account setup, setting initial SentiLink usage recommendations, etc.
  • Meet with customers on a regular basis after onboarding (sharing performance data, product updates, exploring new products, handling renewals)
  • Take a consultative approach - be able to understand what fraud situations partners are dealing with, and come up with potential solutions (even if it doesn’t include SentiLink’s own products!)
  • Establish business goals with each client and establish a plan to achieve targets

Requirements

  • 5-7 years experience as a Customer Success Manager or Account Manager in Financial Services or Fraud
  • Collaborate closely and share insights with cross-functional teams to maintain customer centric culture throughout SentiLink: Sales, Solutions Analytics, Data Science, Product, Fraud Intelligence and Engineering
  • Partner with Sales during pre and post sales
  • Self-motivated, detail-oriented, with a big appetite for making our partners successful
  • Experience with Salesforce and Apollo, a plus
  • Willingness to travel up to 25% of the time to visit clients and for industry relevant conferences
  • Candidates must be legally authorized to work in the United States and must live in the United States
Benefits
  • Employer paid group health insurance for you and your dependents
  • 401(k) plan with employer match (or equivalent for non US-based roles)
  • Flexible paid time off
  • Regular company-wide in-person events
  • Home office stipend, and more!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer Success ManagementAccount ManagementFraud AnalysisConsultative SellingPerformance Data AnalysisOnboarding ActivitiesBusiness Goal Setting
Soft Skills
Self-motivatedDetail-orientedInterpersonal CommunicationCollaborationProblem Solving