Customer Service Representative

Sentara Health

Hybrid Customer Service Representative handling inbound call scheduling for Endocrinology and Rheumatology. Must reside near Virginia Beach or Charlottesville, VA for occasional onsite work requirements.

Posted 6/10/2026full-timeCharlottesville • Virginia • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Support inbound call scheduling for Endocrinology and Rheumatology
Handle issues related to member eligibility, plan prescription benefits, claim payments, and patient services
Update billing information, establish payment plans, resolve payment inquiries, and assist with patient scheduling

Requirements

What you’ll need

High school diploma or equivalent
Two years of customer service experience
Previous data entry experience
Prior scheduling experience preferred
Experience in a high-volume call center preferred

Benefits

Comp & perks

Medical, Dental, Vision plans
Adoption, Fertility and Surrogacy Reimbursement up to $10,000
Paid Time Off and Sick Leave
Paid Parental & Family Caregiver Leave
Emergency Backup Care
Long-Term, Short-Term Disability, and Critical Illness plans
Life Insurance
401k/403B with Employer Match
Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
Student Debt Pay Down – $10,000
Reimbursement for certifications and free access to complete CEUs and professional development
Pet Insurance
Legal Resources Plan
Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data entrybilling information managementpayment plan establishmentpayment inquiry resolution

Soft Skills

customer servicecommunicationproblem-solvingorganizational skills

Certifications

high school diploma