QA Engineer

• Audit day to day processes SHP PSC staff and transportation provider and working collaboratively with SIU to escalate FWA cases
• Develop the audit tools
• Complete the audits to include JIVA authorizations and CM notes
• Listening to NIC live and recorded calls
• During training they will be expected to take live calls from member, manage the call queue, manage cases to include advising members their trips are either approved or denied!
• With expectation they will cover for PSC and Manager when out of the office.

Quality Assurance Coordinator – Transportation Team

Software Tester/QA Analyst 4

Quality Engineering & Control Manager

Senior Quality Assurance Advisor – Property Claims

Quality Assurance Tester