About the role
- Responsible for the implementation and support of quality initiatives within assigned areas.
- Provides subject matter expertise related to quality initiative implementation, reporting and analysis.
- Liaison between internal/external customers and Information Technology for business definition, scope, testing and implementation.
- Ensures quality, efficiency, effectiveness, and customer knowledge to improve business practices.
- Extracts, analyzes, and interprets data from multiple systems to inform operational decisions and drive performance improvements.
- Plays a critical role in project management and implementation.
Requirements
- Bachelor's Level Degree (Preferred)
- Three years of related experience in Operations, IT, or Reporting (Required)
- Contact Center experience (Preferred)
- Experience with data visualization tools such as Power BI or Tableau (Preferred)
- Experience working with data, data analysis, and SQL is highly preferred
- Project Management experience is a plus
- Medical, Dental, Vision plans
- Adoption, Fertility and Surrogacy Reimbursement up to $10,000
- Paid Time Off and Sick Leave
- Paid Parental & Family Caregiver Leave
- Emergency Backup Care
- Long-Term, Short-Term Disability, and Critical Illness plans
- Life Insurance
- 401k/403B with Employer Match
- Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
- Student Debt Pay Down – $10,000
- Reimbursement for certifications and free access to complete CEUs and professional development
- Pet Insurance
- Legal Resources Plan
- Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisSQLdata visualizationPower BITableauproject management
Soft skills
communicationcustomer knowledgeefficiencyeffectiveness