Customer Operations Specialist

Senstar

Customer Operations Specialist managing orders, returns, quotes, and invoices for Senstar’s critical-infrastructure technology systems. Supporting sales, customer satisfaction, process improvements, marketing activities, and trade shows.

Posted 9/10/2026part-timeFrankfurt • 🇩🇪 GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in order processing, customer communication, and administrative support, with a strong focus on achieving customer satisfaction and process improvements. Proficient in Salesforce and ERP systems, with fluency in German and English, and familiarity with customs-related topics.

Highest-signal resume keywords

Order ProcessingSalesforceERP SystemsCustomer CommunicationFluency in German and English

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ProcessingSalesforceERP SystemsPreparing QuotesPreparing InvoicesCustomer DocumentationProcess ImprovementsOrder AmendmentsRMA Status ReviewsResearching Accounts

Soft Skills

Organizational SkillsCommunication SkillsCustomer SatisfactionTeam SupportIndependence

Industry Keywords

Order AccuracySales OpportunitiesCustoms-Related TopicsMarketing ActivitiesTrade Shows

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Process all orders and order amendments accurately and promptly
Communicate with internal stakeholders, sales representatives, field service, and cross-functional departments regarding order accuracy, services, and order status
Resolve order and delivery issues with the sales team
Maintain and update backlogs
Handle customer documentation requests
Support other team members as required
Participate in Order and RMA status reviews
Coordinate and implement process improvements
Prepare quotes and invoices for specified customers or product lines
Gather and complete applications, certifications, and statements of work as needed
Work with regional sales managers to determine solutions meeting client needs
Support sales opportunities by researching potential accounts, soliciting new accounts, building rapport, providing technical information, and preparing quotations
Support the organization of marketing activities and trade shows
Report to the VP Finance & Corporate Services EMEA

Requirements

What you’ll need

Minimum of three (3) years’ experience in a sales or order processing position
Strong administrative and organizational skills
Working knowledge of Salesforce and ERP systems
Familiarity with customs-related topics is a plus
Excellent verbal and written communication skills
Fluency in German and English required
French is a plus
Ability to work independently and achieve high levels of customer satisfaction

Benefits

Comp & perks

Part-time employment
Hybrid work arrangement
Inclusive and accessible workplace
Accommodation available during the recruitment or hiring process