SensorFlow

Customer Success Manager

• Build, coach, and inspire a customer success team to deliver shared outcomes.
• Design a culture of inclusion where all voices are heard and collaboration drives success.
• Create a safe space for testing ideas and challenging assumptions.
• Drive customer outcomes focused on measurable improvements (engagement, retention, value).
• Define and optimise the customer lifecycle using data, insights, and OKRs.
• Balance strategy with hands-on action: mentor individuals, handle escalations, and refine processes.
• Focus on delivering tangible results for customers, not just reports.

Head of Customer Success

Sales

• Champion SensorFlow’s growth and impact in the hospitality industry and drive new business
• Use a consultative sales approach to understand client business needs and articulate SensorFlow’s value proposition
• Own the end-to-end sales cycle, from lead generation through to deal closure
• Maintain accurate records in the CRM system (e.g. Pipedrive), documenting pipeline stages and deal progression
• Prepare and negotiate commercial proposals and contracts with prospective clients
• Collaborate with the marketing team to support industry events, channel partnerships, and lead generation
• Build and expand senior-level networks to uncover new business opportunities
• Deliver compelling sales presentations and product demos both online and in person
• Manage forecasts and pipeline updates, ensuring visibility across all deal stages and upcoming revenue

Head of Customer Success

Enterprise Sales Manager