Sensorfact

Customer Success Manager

Sensorfact

full-time

Posted on:

Location Type: Hybrid

Location: Amsterdam • Netherlands

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About the role

  • Help customers achieve their business objectives by using our product
  • Have regular check-ins to increase their satisfaction, advice them and solve potential issues
  • Give software trainings and explain our latest and upcoming features
  • Share relevant content (e.g. customer stories and case studies)
  • Set up cross-sell demos with our Sales colleagues to get them interested in our other propositions

Requirements

  • Are customer centric and truly enjoy building strong customer relationships and becoming a trusted partner
  • Have a commercial mindset, are able to spot upsell and cross-sell opportunities and closely partner with the sales team to drive them forward
  • Are a creative self-starter with can-do attitude to spot opportunities to improve processes and increase customer value, whether for individual customers or more generally
  • Are familiar with SaaS technology and are interested in our propositions. You don’t need to become the absolute product expert, but you should quickly understand the core features and functionalities
  • Have strong organizational skills and can manage multiple tasks simultaneously and ensure accurate reporting. Nothing slips through
  • Have excellent communication skills in Dutch & English
  • Are flexible and adapt quickly within an agile environment, as the Customer Success Team grows and develops.
Benefits
  • Rapid growth - you can grow with us
  • Uncapped performance-based bonuses
  • Employer pension contributions
  • NS business card for sustainable commuting
  • 500 euros for your home office setup (through Workwize)
  • Exciting rewards through our employee referral program
  • 27 vacation days to recharge
  • Remote work flexibility: Up to 2 months per year (based on performance and manager approval)
  • Onboarding, buddy system, and mentorship
  • Team-building activities, including Sales Week, outings, and company getaways
  • Free Friday lunch and healthy snacks

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SaaS technologysoftware trainingcustomer relationship management
Soft skills
customer centricitycommercial mindsetupsellingcross-sellingcreative self-starterorganizational skillsexcellent communicationflexibilityadaptabilityproblem-solving