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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client relationship management and training, with a focus on onboarding and supporting non-technical users in healthcare and home care settings. Proficient in building trust and ensuring successful adoption of technology solutions through effective communication and problem-solving.
Highest-signal resume keywords
Client Relationship ManagementTraining And CoachingVerbal CommunicationProblem-SolvingCustomer Success Mindset
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Teaching SkillsRelationship-BuildingTech-Savvy MindsetCalm Under PressureAbility To Manage Multiple Priorities
Tools & Technologies
HubSpot
Industry Keywords
HealthcareHome CareOnsite DeploymentClient-Facing RoleImplementationAdoptionField InsightsTechnical TroubleshootingStakeholder EngagementTraining Gaps
About the role
Key responsibilities & impact- Lead onsite deployments with home care agencies, including device setup, router installation, staff training, and hands-on implementation support.
- Train agency teams on how to use Sensi’s technology, understand key workflows, and confidently explain the product to clients, families, and internal stakeholders.
- Serve as the onsite teacher, coach, and trusted advisor who helps non-technical users feel comfortable and confident with the platform.
- Present Sensi’s AI product and value proposition to agency teams, clients, families, and key stakeholders during field visits.
- Manage onboarding from post-sale through successful implementation, ensuring agencies are trained, operational, and positioned for long-term adoption.
- Identify training gaps, adoption risks, or operational blockers and work cross-functionally to resolve them.
- Build strong relationships with agency owners, care managers, caregivers, and other key client stakeholders.
- Support light technical troubleshooting during deployments and escalate issues when needed.
- Gather and document client feedback, field insights, and adoption blockers to help improve the product, customer experience, and internal processes.
- Maintain accurate account documentation, activity tracking, deployment notes, and status updates in HubSpot.
- Partner closely with Customer Success, Product, Support, Sales, and Operations to ensure successful client outcomes.
- Stay involved throughout the onboarding lifecycle to help agencies maintain momentum after the onsite visit.
Requirements
What you’ll need- 3+ years of experience in client relationship management, sales, customer success, implementation, training, healthcare, home care, or another client-facing role.
- Strong teaching, coaching, or training skills, especially with non-technical users.
- Excellent verbal communication and presentation ability.
- Ability to explain technology in a simple, clear, and engaging way.
- Comfort working directly with clients in person, including agency teams, care providers, older adults, and families.
- Strong relationship-building skills and the ability to create trust quickly.
- Tech-savvy mindset with the ability to learn new tools, support basic setup, and troubleshoot issues in real time.
- Strong problem-solving skills and the ability to stay calm when plans change or challenges come up onsite.
- Ability to manage multiple deployments, client priorities, and follow-up tasks while maintaining quality.
- Customer success mindset with a strong sense of ownership over adoption and outcomes.
- Willingness and ability to travel frequently across the United States.
Benefits
Comp & perks- Frequent domestic travel (60–75%)
- Hands-on training sessions
- Onsite support for agencies
- Professional development opportunities