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Customer Success Manager
Sensi.AICustomer Success Manager at Sensi.AI serving as the main point of contact for customers post-sale. Leading renewal and growth efforts with a strong focus on relationship building and satisfaction.
ATS Keywords
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Soft Skills
customer successaccount managementsubject matter experttrusted advisorguidanceadoption and growth opportunitiesexecutive business reviewsstorytellingpresentation skillsstakeholder engagement
Certifications & Qualifications
Bachelor’s degree
Industry Keywords
clinical environmenthealth carehome carepost-saledata analysisvalue creation
About the role
Key responsibilities & impact- Own the customer and lead all business efforts for your assigned portfolio of accounts post-sale
- Serve as the subject matter expert and trusted advisor to your customer providing them with guidance on Sensi’s best practices and their overall care operation
- Identify and cultivate adoption and growth opportunities
- Lead virtual and in-person executive business reviews with your customers
Requirements
What you’ll need- 3+ years of customer facing experience in customer success and account management roles
- Bachelor’s degree required
- Prior experience in a clinical, health or home care environment is highly desirable
- Ability to turn data and anecdotes into a story of value and take the next steps in creating and presenting these stories to executive level stakeholders.
Benefits
Comp & perks- Flexible hybrid environment