Act as the technical authority when product design complaints arise, translating customer feedback into formal internal engineering change requirements.
Set and manage expectations, lead regular Quality Reviews, and build long-term trust through responsive, transparent communication.
Lead and mentor Quality Engineers in the US and UK to provide a unified, expert response to customer complaints and technical inquiries.
Lead end-to-end resolution of complex product and service issues, driving root cause analysis (RCA) and corrective and preventive actions (CAPA).
Coordinate directly with Asia-based factories to ensure rapid turnarounds on technical investigations and the implementation of documented outcomes.
Partner closely with Sales to visit customer sites, specifically for urgent quality issues to perform hands-on troubleshooting and restore customer trust.

Requirements

Bachelor’s degree in engineering or equivalent working experience
8–10 years in technical manufacturing environments, preferably in Fiber Optics, Telecom, electronics, or semiconductors.
Understanding of precision parts and the assembly/termination processes for optical interconnect components is a plus.
Strong analytical problem-solving, stakeholder management, and written/verbal communication skills.
High detail orientation.
Ability to navigate cross-cultural, cross-time-zone collaboration with manufacturing teams.
Comfortable traveling to customer sites (20–30%) and working hands-on with technical teams.

Benefits

Discretionary Bonus
Medical
Dental
Vision
Dependent Child Care
Voluntary Life, Critical Illness and Accident Insurance
401K
Legal Services
Pet Insurance
Financial Wellness
12 Paid Company Holidays per calendar year
2 Floating Holidays
PTO
Sick time
Educational Assistance Program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

root cause analysiscorrective and preventive actionstechnical investigationsoptical interconnect componentsassembly processestermination processes

Soft Skills

analytical problem-solvingstakeholder managementwritten communicationverbal communicationdetail orientationcross-cultural collaborationcross-time-zone collaboration

Certifications

Bachelor’s degree in engineering