Senior Flexonics GmbH

Customer Relationship Project Manager

Senior Flexonics GmbH

full-time

Posted on:

Location Type: Remote

Location: France

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Leads and owns deliverables with customer specific projects
  • Identify strategic opportunities for Senior to create value with new customers
  • Creates, cultivates and maintains strong customer relationships throughout all levels of the organization
  • Participates in the resolution of customer concerns, contract enforcement and analyzes operational processes
  • Acts as liaison between customers and company departments
  • Manages the customer RFP process from beginning to end
  • Ensures Senior is on any relevant customer incoming RFP
  • Presents opportunities to applicable Senior businesses
  • Coordinates, participates in and submits RFP responses
  • Maintains an RFP log
  • Manages customer expectations regarding production capabilities, quality and OTD
  • Establishes and develops relationships with key stakeholders
  • Liaises between customers and leaders at applicable Senior businesses
  • Coordinates and supports in-person customer visits and engagement sessions
  • Aides in supporting Senior businesses with the creation/execution of a tactical and strategic plan
  • Attends required cross-functional meetings to align company obligations with customer contractual lead times
  • Coordinates customer inquiries and replies for information pertaining to modifications of existing or potential contracts
  • May determine the best method to resolve problems to ensure customer satisfaction

Requirements

  • Bachelor's degree required and five years’ experience or equivalent combination
  • Minimum 4 years in the sales, customer service or contracts administration function in a manufacturing environment
  • Experience in the aerospace or industrial industry highly desirable
  • Customer focused, maintains high energy and sense of urgency
  • Excellent written/verbal communication and interpersonal skills
  • Ability to remain calm in the face of adversity
  • Able to quickly analyze data and generate countermeasures that meet customer expectations and organizational objectives
  • Efficient in the use of Power Point presentation tools and Excel spreadsheets
  • Bilingual (English/French) highly desirable.
Benefits
  • Employees can work remotely
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer relationship managementRFP managementdata analysiscontract administrationsalescustomer service
Soft Skills
communication skillsinterpersonal skillsproblem-solvingcustomer focuscalm under pressuresense of urgency
Certifications
Bachelor's degree