Seneca Holdings

Systems Engineer

• Lead the end-to-end execution of hyperconverged infrastructure (HCI) and private cloud deployments (VMware, Nutanix), providing technical directions to systems engineers
• Design, architect, and implement virtual infrastructure (VI) environments
• Maintain all VMware virtual infrastructure environments
• Manage all physical hardware hosting the virtual infrastructure
• Monitor availability and performance of all VI enterprise systems
• Maintain and provide VM backups
• Provide 24/7 Level 3 support to virtual infrastructure issues on a rotating basis
• Participate in design and architecture of data center network infrastructure
• Produce architectural documentation for logical and physical virtual infrastructure environments
• Provide and maintain customer virtual machines
• Work with vendors to provide government solutions to customers' needs
• Harden all infrastructure on the environment to agency standards
• Assist customers in designing and implementing enterprise solutions in a virtual environment
• Collaborate with other teams to provide infrastructure solutions for their needs
• Work independently without supervision and report back to the team of issues that may arise with the infrastructure
• Communicate issues and troubleshooting steps to management
• Manage resource utilization to ensure performance and plan for future growth
• Ability to lift 60lbs, and endure prolonged standing

Lead Virtualization Systems Engineer – Converged

Business Analyst

• Develop business capability models, value streams, and process documentation that support enterprise architecture and modernization planning.
• Facilitate workshops, interviews, and working groups to elicit functional and non-functional requirements.
• Translate business needs into structured requirements, use cases, and supporting documentation for technical teams.
• Create domain-level business architecture summaries including strategies, gaps, target states, and roadmaps.
• Support alternatives analysis and investment decision-making by associating business capabilities with systems, technologies, and projects.
• Ensure all artifacts, meeting minutes, approvals, and requirements are stored and maintained in the EA repository or other approved systems.
• Collaborate with systems analysts, architects, and program teams to validate requirements and ensure alignment with enterprise goals.
• Support governance documentation including decision gate materials, templates, charters, and guidance packages.
• Provide analytical support to process improvement, policy development, and organizational change initiatives.

Senior Business Analyst

Client Services Representative

• Serve as the primary lead for onboarding and implementation of new User Agencies
• Provide ongoing strategic support and account management to existing and prospective agencies
• Develop comprehensive goals and tailored strategies specific to each User Agency
• Establish and maintain strong professional relationships with existing and prospective User Agencies
• Conduct bi-annual analysis and review of top User Agencies to identify missed travel opportunities and new business opportunities
• Utilize CRM software to maintain records and track onboarding and account management efforts

Client Services Manager

Data Analyst

• Document and analyze functional / business processes to identify inefficiencies, data gaps, and opportunities for improvement
• Query and analyze data from legacy and modernized systems to identify trends, gaps, and opportunities that inform business and technical decision-making
• Write functional specifications to be used by engineers building data pipelines and developing dashboards
• Cleanse, transform, or prepare data for ingest
• Serve as liaison between system / process owners and technical teams
• Coordinate across WDP lines of business (Acquisition, Procurement, Supply Chain, Finance) to link SC data with other domain data
• Manage the DSCA data source inventory and metadata lifecycle in alignment with DSCA policy
• Partner with data stewards and catalog teams to define and monitor data quality standards
• Define and validate requirements for SC metadata integration with other WDP data assets
• Apply and uphold the DSCA data governance framework
• Document data management protocols, processes, and standard operating procedures in support of the engineering team
• Review, validate, and maintain Data Sharing Agreements (DSAs)
• Analyze and communicate metadata reporting outputs to stakeholders and leadership
• Prepare reports on the infrastructure and resources used for data activities within WDP
• Prepare and present analysis findings, status updates, and recommendations to DSCA leadership and stakeholders in clear, non-technical terms

DevOps Engineer

• Lead all DevOps practices across AWS environments including development, test, staging, training, and production
• Oversee system operations encompassing server administration, database administration, and comprehensive system monitoring
• Manage and optimize infrastructure to support platform capacity requirements, including millions of grant opportunity searches and over 240,000 annual submissions
• Coordinate maintenance activities during approved windows (midnight to 6:00 AM Eastern Time)
• Manage and continuously improve CI/CD pipelines supporting approximately four major release cycles per year
• Coordinate approximately 12 change requests per release cycle, ensuring proper testing, staging, and deployment procedures
• Implement and maintain configuration management practices aligned with federal standards
• Develop, maintain, and test disaster recovery plans meeting stringent federal requirements
• Ensure Recovery Time Objective (RTO) of 48 hours and Recovery Point Objective (RPO) of 24 hours as specified in contract requirements
• Lead incident response activities and coordinate resolution of system issues
• Maintain compliance with FISMA and FedRAMP security requirements
• Oversee vulnerability management and remediation activities
• Support security assessments and Authority to Operate (ATO) processes

DevOps Manager

Communications

• Plan, coordinate, and facilitate quarterly stakeholder meetings (approximately 30 minutes each) to communicate system updates, upcoming changes, and strategic initiatives
• Organize and lead Federal User Group meetings (approximately 90 minutes each) to address agency-specific needs and gather feedback
• Support semi-annual Strategic Planning Sessions to align stakeholder expectations with program objectives
• Deliver technical presentations to both technical and non-technical audiences, translating complex system changes into accessible information
• Manage Grants.gov's comprehensive online presence, including the website, blog, newsletters, Listserv communications, System Alerts, website banners, and YouTube channel
• Ensure all web content and digital communications comply with the Plain Writing Act and Section 508 accessibility standards
• Coordinate timely publication of system alerts and notifications to minimize user disruption during maintenance and releases
• Prepare and maintain user documentation including release notes, user guides, and online help content
• Respond to data calls from Congress, the Office of Management and Budget (OMB), the Department of Health and Human Services (HHS), the Office of Inspector General (OIG), and the Government Accountability Office (GAO)
• Support training development and delivery for system users and stakeholders
• Collaborate with the Contact Center to ensure consistent messaging and accurate information dissemination to users
• Coordinate with multiple vendors supporting the Grants.gov ecosystem to maintain unified communications

Change/Communications Manager

Operations

• Work under the direction and guidance of the Director of Operations to monitor individual and team performance goals.
• Serve as a SME when working with development, implementation and technology
• Serve as a coach to travel consultants including providing constructive feedback of monitored calls, skill development based on demonstrated and observed performance
• Strong understanding and application of client policies and processes, determining the impact to the operation team as changes are implemented
• Use industry knowledge to provide direction on best-practices, identify and implementation of operational improvements
• Oversee, provide guidance on review of current work processes, procedures and policies, seeking efficiencies and effectiveness improvements making sure company objectives are met
• Lead the team in error reduction efforts, providing direction, measurement and reviews of progress against goals
• Take calls and answer emails as necessary.

Operations Manager

Human Resources

• Serve as a trusted advisor to leaders; provide counsel on organizational health, team effectiveness, and people risks while balancing business needs and employee support in alignment with Seneca Holdings culture
• Build strong business acumen (industry dynamics, competitive strengths) to ensure HR recommendations are grounded in the realities of the business
• Coach leaders on leadership expectations, feedback, performance management, and development—ensuring consistent standards and high-quality people decisions
• Owns execution of annual performance processes including communications, training and accountability for quality completion
• Analyze trends and metrics in partnership with the HR group to develop solutions, programs and policies
• Understand the entire talent system and each state of the employee lifecycle. Apply high-impact programs to increase engagement and productivity during each stage
• Identify opportunities to simplify people processes and improve the employee/manager experience, while leveraging people, process, and technology improvements
• Provide expert guidance on employee relations, investigations, and performance issues; ensure fair, consistent application of policies and practices while monitoring legal and compliance implications. Partners with HR and legal resources as needed/required
• Provide guidance and input on business unit restructures, workforce planning and succession planning
• Identifies training needs for business units and individual executive coaching needs
• Participate in evaluation, monitoring and delivery of manager training programs to ensure success. Follow up to ensure training objectives are met
• Perform other related duties as assigned