Client Services Manager

Seneca Holdings

Client Services Manager leading onboarding and account management for User Agencies at CI Azumano Travel. Supporting travel management initiatives with strategic relationship building and CRM utilization.

Posted 5/1/2026full-timeVirginia • 🇺🇸 United StatesSeniorLeadWebsite

About the role

Key responsibilities & impact

Serve as the primary lead for onboarding and implementation of new User Agencies
Provide ongoing strategic support and account management to existing and prospective agencies
Develop comprehensive goals and tailored strategies specific to each User Agency
Establish and maintain strong professional relationships with existing and prospective User Agencies
Conduct bi-annual analysis and review of top User Agencies to identify missed travel opportunities and new business opportunities
Utilize CRM software to maintain records and track onboarding and account management efforts

Requirements

What you’ll need

**7+ years of experience in Client Services or account management**
**Strong project management skills**
**Experience in onboarding and implementation processes**
**Proficiency in CRM systems**
**Excellent communication and relationship-building skills**

Benefits

Comp & perks

competitive pay, benefits, and perks
flexible work-life balance
professional development opportunities
performance and recognition programs
comprehensive benefits package that includes medical, dental, vision, life, and disability
voluntary benefit programs (critical illness, hospital, and accident)
health savings and flexible spending accounts
retirement 401K plan

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementonboarding processesimplementation processesCRM systems

Soft Skills

communication skillsrelationship-building skillsstrategic supportaccount management