Job Level
Senior
Tech Stack
CloudCyber SecuritySDLC
About the role
- Provide recommendations and support for the implementation of various strategies to improve DDM’s ability to recover and resolve delinquent debt and enhance the team’s ability to analyze data.
- Support DDM business areas and stakeholders by providing ongoing training, enhancing the Customer Experience for Cross-Servicing application users, and providing ways for DDM business areas to access data necessary to perform their duties and plan for the future.
- Support the Cross-Servicing core team to manage Cross-Servicing in a cloud environment, integrating and maintaining connectivity into the Artiva system.
- Implement and maintain various self-service modules.
- Maintain and enhance workflows and functionality of the Cross-Servicing application to support DDM business requirements.
- Ensure solutions are designed for scalability, performance, and maintainability within a federal government environment.
- Perform hands-on development of complex applications, including data model design, business logic implementation, process automation, and user interface configuration.
- Manage the full software development lifecycle (SDLC) within an Agile framework, from requirements analysis to deployment and post-production support.
- Troubleshoot and resolve complex technical issues, ensuring high levels of system availability and user satisfaction.
- Collaborate directly with federal clients and stakeholders to gather, analyze, and document business and functional requirements.
- Translate business needs into technical specifications, user stories, and process flow diagrams.
- Conduct business process re-engineering sessions to identify opportunities for automation and optimization.
- Prepare and deliver demonstrations, training materials, and technical documentation for a variety of audiences, from end-users to executive leadership.
- Ensure all developed solutions adhere to federal security and compliance standards, such as FISMA, NIST, FedRAMP, and Section 508 accessibility guidelines.
Requirements
- Must be a U.S. Citizen or Permanent Resident, as mandated by our government client.
- Must be able to complete/pass/hold a moderate public trust investigation.
- 5 years of experience with cloud based DevSecOps and applied Identity and Access Management and end-to-end encryption design patterns.
- 5 years of experience working with Artiva script language.
- 5 years of experience working with Cache Object Script.
- 5 years of experience in implementation, maintenance, and enhancement of Finvi services such as LINK, OMNI, IVR, and Artiva workflow segmentation.
- 5 years of experience researching and resolving issues with Artiva and its different components, and knowledge and understanding of the Cross-Servicing system and its customized features.
- 5 years of experience in supporting systems operations in a cloud environment.
- Excellent analytical skills, attention to detail, and strong problem-solving abilities.
- Excellent communication and collaboration skills.