SendDrop GmbH

Customer Success & Onboarding

SendDrop GmbH

full-time

Posted on:

Location Type: Remote

Location: Germany

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About the role

  • You handle warm leads (e.g., from our website, ads, or the Shopify App Store) and contact them promptly by phone or email
  • You conduct demo calls and product presentations, showing prospects how SendDrop simplifies their shipping and the concrete benefits for them
  • You guide new customers through the entire onboarding process: shop integration, platform setup, first shipments — until everything is running smoothly
  • You identify what each customer needs and provide tailored advice rather than a one-size-fits-all approach
  • You document all conversations and lead statuses accurately in HubSpot
  • You relay feedback from customer conversations directly to our product and marketing teams — what resonates, what’s missing, and where the pain points are
  • You work with the team to continuously improve our onboarding processes and materials

Requirements

  • Experience in Customer Success, Onboarding, consulting, or inside sales — ideally in a SaaS or e-commerce environment
  • You enjoy making calls and can explain a product clearly and enthusiastically
  • You focus on customer needs, not closing rates
  • Confident user of HubSpot or similar CRM tools
  • Independent, structured working style. You are as reliable working remotely as you are in the office
  • Excellent German language skills, spoken and written
  • Bonus: familiarity with Shopify, e‑commerce shipping, or logistics
Benefits
  • 100% remote work — work from anywhere in Germany or Austria
  • Flexible working hours with core hours for availability
  • Flat hierarchies and direct communication within the team
  • The opportunity to grow with the company and take on increasing responsibility
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer successonboardingconsultinginside salescommunicationtailored advicereliablestructured working styleenthusiasmcustomer focus