Sendcloud

Customer Support Consultant – Evening Shift

Sendcloud

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇭🇷 Croatia

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Salary

💰 €2,000 per month

Job Level

Mid-LevelSenior

About the role

  • Help and inform customers so they can make the right decisions themselves
  • Support and consult to ensure B2B customer group gets help needed
  • Come up with solutions to make improvements
  • Responsible for webcare:
  • Handle inbound calls, chats & tickets (via Zendesk system)
  • Answer questions about software, shipments, and other issues customers can encounter

Requirements

  • Customer Support is totally your thing: you are a good listener and you like to help, advise and find solutions
  • Your communication skills are 💯
  • Fluent in English (and a second language such as: Dutch/Spanish/French/Italian/German)
  • Multitasking is your second nature and you have a pro-active and commercial mindset
  • Previous experience in Customer Support is a big plus
  • Knowledge of online products / e-commerce and/or SaaS (Software as a Service) is big plus
  • You want to grow along with Sendcloud and are available full-time (40 hours/week) - your working day starts at 14:30 PM and ends around 11:30 PM (Monday - Friday)
  • You are based in the Netherlands
Benefits
  • Work within a vibrant, evolving, young and International company certified Great Place to Work! 📌
  • Base salary € 2000
  • Holidays: 28 per year on a full-time basis + a free holiday on/around your birthday 🎂
  • After 3 years of employment, you get a mini-sabbatical of 4 weeks 🏝
  • Keep growing with a study budget of €2000 per year (you can freely choose to use it for books, courses, seminars or certifications) 🎓
  • Hybrid work option & a WFH budget of €500, so you can get yourself a nice setup 🖥️
  • Access to many different discount programs, shop til you drop!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer supporte-commerceSaaS
Soft skills
communication skillslisteningproblem-solvingmultitaskingpro-active mindsetcommercial mindset