Customer Success Manager, MidMarket

Semrush

Customer Success Manager retaining and expanding enterprise SaaS accounts for Semrush, a brand visibility platform. Managing renewals, customer value, onboarding, and growth opportunities in São Paulo.

Posted 8/15/2026full-timeSão Paulo • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Success and Account Management, with a strong focus on pipeline management, relationship building, and delivering measurable results against renewal quotas. Proficient in collaborating with cross-functional teams to drive customer retention and identify growth opportunities.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementPipeline ManagementRenewal NegotiationRelationship Building

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer RetentionUpsellingCross-SellingContract NegotiationOnboardingSEOSEMContent MarketingAnalyticsCRM

Soft Skills

Strong CommunicationRelationship ManagementAdaptabilityProblem SolvingTrust Building

Tools & Technologies

Marketing AutomationCustomer Marketing Workflows

Industry Keywords

MarTechSaaSARR TargetsEnterprise CustomersCompetitive Intelligence

About the role

Key responsibilities & impact

Drive high customer retention and renewal rates by managing the renewal pipeline and ensuring customers see ongoing value
Identify upsell and cross-sell opportunities with account teams
Work with Marketing to develop effective messaging for smaller accounts and grow them
Lead contract renewals and negotiations
Build and nurture relationships with key stakeholders and serve as a trusted advisor
Manage a pipeline of high-growth-potential customers to optimize retention
Connect customer marketing workflows to the business value delivered by Semrush
Advocate for customer-driven product improvements and enhancements
Monitor customer objectives, market conditions, and competitive intelligence
Deliver consistent and efficient onboarding and implementation for new customers
Provide insights at customer touchpoints
Evaluate customer needs and identify opportunities for additional tools, expansions, and upgrades
Collaborate with Sales and Marketing to create expansion opportunities and product/platform upgrades

Requirements

What you’ll need

3–5+ years of experience in Customer Success, Account Management, or a related role
Experience focused on enterprise customers, preferably in MarTech or SaaS
Strong pipeline management skills
Proven track record of building relationships across different levels of seniority
Proven relationship management experience connecting customer processes to delivered results
Ability to deliver strong renewal results against a quota
Familiarity with managing books of business against ARR targets
Strong verbal and written communication skills
Ability to articulate complex concepts to technical and non-technical audiences
General understanding of SEO, SEM, content marketing, analytics, CRM, and marketing automation
Experience upselling customers and generating qualified leads
Ability to navigate ambiguity and complexity and adapt in a rapidly changing global business environment
Experience with international companies is a plus
Alignment with Semrush values: Trust, Sense of Ownership, and enthusiasm for Constant Changes

Benefits

Comp & perks

Unlimited PTO
Health insurance
Travel insurance
Employee Assistance Program
Employee Resource Groups
Paid parental leave
Relief Fund