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Customer Success Manager, Enterprise – Strategic Customer Success Team
SemrushEnterprise Customer Success Manager guiding Fortune 500 marketers using Semrush’s brand visibility platform. Driving renewals, customer value, executive engagement, and expansion opportunities.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Customer Success and Account Management for enterprise clients, with a strong focus on digital marketing technologies and strategic relationship building. Proficient in developing customized success plans and leveraging customer data to drive insights and decision-making.
Highest-signal resume keywords
Customer Success ManagementDigital Marketing TechnologiesRelationship BuildingCustomized Success PlansPipeline Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Data AnalysisUpsellingSEOSEMContent MarketingAnalyticsCRMMarketing AutomationEnterprise Solutions ExpertiseRisk Management
Soft Skills
Problem-SolvingVerbal CommunicationWritten CommunicationAdaptabilityStakeholder Engagement
Tools & Technologies
SemrushBrightEdgeConductorSimilarWeb
Industry Keywords
MarTechSaaSCustomer HealthRenewal LifecycleCross-Sell OpportunitiesQuarterly Business ReviewsCompetitive IntelligenceAction PlansCustomer ValueBusiness Objectives
About the role
Key responsibilities & impact- Build and nurture strong multi-threaded relationships with key stakeholders at Fortune 500 organizations, including marketing operations teams and senior marketing executives
- Act as a trusted advisor by providing strategic recommendations on leveraging Semrush for maximum impact
- Own the renewal lifecycle, managing customer health, commercial timelines, procurement requirements, and risks
- Maintain accurate renewal forecasts and partner with account teams on expansion and cross-sell opportunities
- Connect customers’ marketing workflows to the business value delivered by Semrush
- Lead executive Quarterly Business Reviews connecting Semrush performance and insights to business objectives, ROI, strategic priorities, and long-term partnership value
- Identify, document, escalate, and remediate customer risks
- Develop action plans to address risks before they affect renewal or customer value
- Advocate for customer-driven product improvements and enhancements
- Monitor customer objectives, industry conditions, and competitive intelligence
- Create customized success plans and coordinate cross-functional execution
- Identify opportunities for Semrush tools, expansions, and product/platform upgrades
- Develop expertise across Semrush Enterprise solutions, Search, AI visibility, and digital marketing
- Manage the customer portfolio, including customer health, success plans, renewal timelines, growth opportunities, stakeholder coverage, and forecasting
Requirements
What you’ll need- 5–7+ years of experience in Customer Success, Account Management, or a related role, focused on enterprise customers, preferably in MarTech or SaaS
- Proven track record of building strong relationships with stakeholders at different levels of seniority
- Experience creating customized success plans and connecting customer processes to Semrush-delivered results
- Excellent problem-solving skills and ability to provide tailored enterprise customer solutions
- Strong verbal and written communication skills; ability to articulate complex concepts to technical and non-technical audiences
- Understanding of digital marketing technologies including SEO, SEM, content marketing, analytics, CRM, and marketing automation
- Experience upselling customers and generating qualified leads
- Ability to use customer data to provide insights and drive decision-making
- Experience with BrightEdge, Conductor, SimilarWeb, or other enterprise-level marketing and SEO platforms preferred
- Ability to navigate ambiguity and complexity and adapt in a rapidly changing global business environment
- Previous pipeline management experience in a sales or renewal context
- Alignment with Semrush values: Trust, Sense of Ownership, and enthusiasm for Constant Changes
Benefits
Comp & perks- Offline and online bootcamps as part of our onboarding process
- President’s club—an opportunity to celebrate exceptional results and reward top performers in high-class vacation destination
- Uncapped commissions
- Strong product-market fit recognized by RepVue
- High earning potential with clear quota attainment visibility
- Employee Support Program
- Loss of family member financial aid
- Employee Resource Groups
- Hobby & team building budget allowance