Customer Success Manager, MidMarket – US/LATAM

Semrush

Customer Success Manager driving renewals, retention, and expansion for Semrush’s brand visibility SaaS platform. Managing enterprise customer relationships, onboarding, and growth opportunities in São Paulo.

Posted 8/10/2026full-timeSão Paulo • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Success and Account Management, with a strong focus on driving customer retention, upselling, and managing a pipeline of high-growth-potential customers. Proficient in leveraging digital marketing technologies and delivering impactful customer insights to enhance marketing strategies.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementPipeline ManagementDigital Marketing TechnologiesRelationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer RetentionContract RenewalsUpsellingCross-SellingMarketing AutomationSEOSEMAnalyticsCRMARR Target Management

Soft Skills

Strong Communication SkillsRelationship BuildingAdaptabilityProblem SolvingTrust

Industry Keywords

MarTechSaaSCustomer ObjectivesCompetitive IntelligenceOnboardingCustomer TouchpointsStakeholder EngagementBusiness ValueCustomer Needs EvaluationInternational Experience

About the role

Key responsibilities & impact

Drive high customer retention and renewal rates by managing the renewal pipeline and ensuring customers see ongoing value
Identify upsell and cross-sell opportunities with account teams
Work with Marketing to develop effective messaging for smaller accounts and support account growth
Lead contract renewals and negotiations
Build and nurture relationships with key stakeholders and deepen customer contact lists
Serve as a trusted advisor by recommending ways to leverage Semrush for maximum impact
Manage a pipeline of high-growth-potential customers, emphasizing TCV and long-term partnerships
Link customer marketing workflows to the business value delivered by Semrush
Advocate for customer-driven product improvements and enhancements
Monitor customer objectives, industry conditions, and competitive intelligence to identify opportunities and threats
Deliver efficient onboarding and implementation for new customers
Provide insights at customer touchpoints to advance customers' marketing acumen
Evaluate customer needs and identify opportunities for Semrush tools, expansions, and upgrades
Collaborate with Sales and Marketing to create expansion opportunities and product/platform upgrades

Requirements

What you’ll need

3–5+ years of experience in Customer Success, Account Management, or a related role
Experience focused on enterprise customers, preferably in MarTech or SaaS
Strong pipeline management skills
Proven track record of building relationships across different levels of seniority
Proven relationship management experience connecting customer processes to delivered results
Ability to deliver strong renewal results against a quota
Familiarity managing books of business against ARR targets
Strong verbal and written communication skills
Ability to articulate complex concepts to technical and non-technical audiences
General understanding of digital marketing technologies, including SEO, SEM, content marketing, analytics, CRM, and marketing automation
Experience upselling customers and generating qualified leads
Ability to navigate ambiguity and complexity and adapt in a rapidly changing global business environment
Experience with international companies is a plus
Alignment with Semrush values: Trust, Sense of Ownership, and enthusiasm for Constant Changes

Benefits

Comp & perks

Unlimited PTO
Health insurance
Travel insurance
Employee Assistance Program
Employee Resource Groups
Paid parental leave
Relief Fund