Onboarding Consultant, Onboarding Services Team

Semrush

Onboarding Consultant enhancing customer success during the post-sale phase at Semrush. Developing tailored onboarding strategies and fostering relationships with key stakeholders for greater value realization.

Posted 5/22/2026full-timeAustin • Massachusetts, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $109,000 - $130,000 per yearWebsite

About the role

Key responsibilities & impact

Own the first 30-60 days of the post-sale journey, ensuring new and recently upgraded customers are set up for success.
Develop and execute tailored onboarding and implementation plans aligned with each customer’s business goals.
Identify customer priorities quickly and map them to Semrush product capabilities.
Drive adoption of key features to expedite value realization and deliver measurable early wins.
Build strong relationships with key stakeholders quickly during onboarding to accelerate trust and time-to-value.
Act as a trusted advisor during onboarding by providing strategic recommendations and best practices.
Advocate for improvements and enhancements based on customer needs and feedback.
Monitor onboarding KPIs, usage, and customer feedback. Share actionable insights with both customers and internal teams.
Spot opportunities for deeper alignment between the customer and Semrush.
Work closely with Sales and Customer Success Managers to provide a seamless transition from sale to ongoing success.

Requirements

What you’ll need

4–6+ years of experience in Customer Onboarding, Customer Success, Account Management, Solutions Engineering, or a related role.
Experience with enterprise customers in MarTech or SaaS is strongly preferred
Proven ability to quickly build trust and credibility with stakeholders at all levels, from hands-on practitioners to senior executives
Skilled at uncovering customer needs and designing tailored onboarding strategies that drive early adoption and measurable business value
Strong verbal and written communication skills, with the ability to translate complex product capabilities into clear, actionable outcomes for both technical and non-technical audiences
Adept at using customer data and insights to guide decisions, measure success, and identify opportunities for growth
Demonstrated ability to manage multiple onboarding projects simultaneously, ensuring timely delivery and consistent customer outcomes
Comfortable navigating ambiguity, working in a fast-paced global environment, and thriving through change
You share our values: Trust (we speak up and bring our authentic selves), Sense of Ownership (we commit to work we believe in), and Constant Change (we continuously seek ways to make things better)

Benefits

Comp & perks

Unlimited PTO
Low cost medical, dental, and vision plans
Life insurance
Accidental death and dismemberment (AD&D) insurance
Dependent Care Savings Accounts and Flexible Spending Accounts
Health Saving Account
Short-term and long-term Disability
Employee Assistance Program
Employee Resource Groups
Paid parental leave
Relief Fund
Travel coverage

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer OnboardingCustomer SuccessAccount ManagementSolutions EngineeringOnboarding StrategiesKPI MonitoringData AnalysisProject ManagementMarTechSaaS

Soft Skills

Relationship BuildingTrust BuildingCommunicationStrategic RecommendationsAdaptabilityProblem SolvingStakeholder ManagementCustomer AdvocacyCollaborationTime Management