Enterprise Renewals and Retention Manager, US Markets

Semrush

Enterprise Renewals and Retention Manager at Semrush managing high-volume enterprise customers. Focusing on retention, customer enablement, and growth opportunities in a SaaS context.

Posted 4/30/2026full-timeDallas • California, Massachusetts, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $110,000 per yearWebsite

About the role

Key responsibilities & impact

Own and execute a high-volume renewal pipeline of Enterprise segment customers ($1–2K MRR), ensuring strong retention and on-time renewals
Drive renewal strategy at scale, leveraging data, usage insights, and playbooks to maintain high retention rates
Lead renewal conversations and negotiations where needed, ensuring alignment on value and outcomes
Build trusted relationships across a broad customer base through scalable touchpoints (1:many, digital, and pooled engagement models)
Act as a strategic advisor by delivering targeted, relevant recommendations aligned to customer goals
Expand stakeholder engagement within accounts where growth potential exists
Deliver structured enablement to help customers adopt and fully utilize Semrush tools
Drive product usage through webinars, campaigns, and repeatable programs
Analyze customer usage and engagement data to identify gaps and opportunities
Identify expansion opportunities across a broad portfolio, including upsell, cross-sell, and product adoption growth

Requirements

What you’ll need

3–5+ years of experience in Customer Success, Account Management, or related roles, preferably in SaaS or MarTech
Experience managing a high-volume book of business with a focus on renewals and retention
Proven track record of meeting or exceeding renewal/retention targets
Strong organizational and pipeline management skills in a fast-paced, scaled environment
Ability to balance personalization with scalable approaches (1:many, automation, segmentation)
Strong communication skills with the ability to convey value to diverse stakeholders
Working knowledge of digital marketing (SEO, SEM, content, analytics, etc.

Benefits

Comp & perks

Unlimited PTO
Low cost medical, dental, and vision plans
Life insurance
Accidental death and dismemberment (AD&D) insurance
Dependent Care Savings Accounts and Flexible Spending Accounts
Health Saving Account
Short-term and long-term Disability
Employee Assistance Program
Employee Resource Groups
401(k) plan
Paid parental leave
Relief Fund
Travel coverage

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer successaccount managementrenewal strategydata analysispipeline managementdigital marketingSEOSEMcontent marketinganalytics

Soft Skills

organizational skillscommunication skillsrelationship buildingstrategic advisingnegotiation skillspersonalizationscalabilitystakeholder engagementproblem-solvingadaptability