Semrush

Customer Success Manager, MidMarket, German Speaker

Semrush

full-time

Posted on:

Location Type: Hybrid

Location: Spain

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About the role

  • Drive high customer retention and renewal rates by closely managing your renewal pipeline and ensuring customers see ongoing value.
  • Work closely with account teams to identify upsell and cross-sell opportunities.
  • Work with the Marketing team to identify effective messaging for smaller accounts in your book with an eye on growing them.
  • Lead efforts in contract renewals and negotiations.
  • Build and nurture strong relationships with key stakeholders, with an emphasis on deepening the overall contact list.
  • Be their trusted advisor, offering strategic recommendations on how to leverage Semrush for maximum impact.
  • Manage a meaningful pipeline of critical high growth potential customers to ensure optimal retention rates.
  • Collaborate closely with different customer stakeholders to understand and link key workflows within their marketing operations to the business value Semrush drives.
  • Act as the voice of the customer within Semrush, advocating for any improvements or enhancements based on customer needs and feedback.
  • Execute consistent & efficient onboarding for new customers while simplifying the process where possible.
  • Consistently evaluate your customer’s unique needs and identify opportunities for Semrush tools to meet them.

Requirements

  • 3-5+ years of experience in Customer Success, Account Management, or a related role, with a focus on enterprise customers, preferably in the MarTech or SaaS space
  • Strong pipeline management skills, allowing you to easily deliver renewals ahead of schedule
  • Proven track record of building strong relationships with different levels of seniority
  • Proven experience in relationship management, ensuring customers see clear connections between their processes and the results Semrush delivers
  • Ability to deliver strong renewal results against a quota.
  • Familiarity with managing Books of Business against ARR targets
  • Strong communication skills, both verbal and written, with an ability to articulate complex concepts to both technical and non-technical audiences
  • General understanding of digital marketing technologies such as SEO, SEM, content marketing, analytics, CRM, and marketing automation
  • Experience with upselling customers and generating qualified leads.
Benefits
  • Unlimited PTO
  • Hobby & team building budget allowance
  • Employee Support Program
  • Loss of family member financial aid
  • Employee Resource Groups
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
pipeline managementcustomer retentioncontract renewalsnegotiationsonboardingupsellinglead generationaccount managementrelationship managementMarTech
Soft Skills
communicationrelationship buildingstrategic recommendationsadvocacycollaborationcustomer advocacyproblem-solvingcustomer needs evaluationtrust buildingarticulation of complex concepts