Customer Success Manager, MidMarket, German Speaker

Semrush

Customer Success Manager focusing on customer retention and upsell opportunities for Semrush's marketing tools. Managing relationships and delivering strategic recommendations to enterprise customers in a hybrid environment.

Posted 4/15/2026full-time🇪🇸 SpainMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Drive high customer retention and renewal rates by closely managing your renewal pipeline and ensuring customers see ongoing value.
Work closely with account teams to identify upsell and cross-sell opportunities.
Work with the Marketing team to identify effective messaging for smaller accounts in your book with an eye on growing them.
Lead efforts in contract renewals and negotiations.
Build and nurture strong relationships with key stakeholders, with an emphasis on deepening the overall contact list.
Be their trusted advisor, offering strategic recommendations on how to leverage Semrush for maximum impact.
Manage a meaningful pipeline of critical high growth potential customers to ensure optimal retention rates.
Collaborate closely with different customer stakeholders to understand and link key workflows within their marketing operations to the business value Semrush drives.
Act as the voice of the customer within Semrush, advocating for any improvements or enhancements based on customer needs and feedback.
Execute consistent & efficient onboarding for new customers while simplifying the process where possible.
Consistently evaluate your customer’s unique needs and identify opportunities for Semrush tools to meet them.

Requirements

What you’ll need

3-5+ years of experience in Customer Success, Account Management, or a related role, with a focus on enterprise customers, preferably in the MarTech or SaaS space
Strong pipeline management skills, allowing you to easily deliver renewals ahead of schedule
Proven track record of building strong relationships with different levels of seniority
Proven experience in relationship management, ensuring customers see clear connections between their processes and the results Semrush delivers
Ability to deliver strong renewal results against a quota.
Familiarity with managing Books of Business against ARR targets
Strong communication skills, both verbal and written, with an ability to articulate complex concepts to both technical and non-technical audiences
General understanding of digital marketing technologies such as SEO, SEM, content marketing, analytics, CRM, and marketing automation
Experience with upselling customers and generating qualified leads.

Benefits

Comp & perks

Unlimited PTO
Hobby & team building budget allowance
Employee Support Program
Loss of family member financial aid
Employee Resource Groups

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

pipeline managementcustomer retentioncontract renewalsnegotiationsonboardingupsellinglead generationaccount managementrelationship managementMarTech

Soft Skills

communicationrelationship buildingstrategic recommendationsadvocacycollaborationcustomer advocacyproblem-solvingcustomer needs evaluationtrust buildingarticulation of complex concepts