Semrush

Onboarding Consultant, Spanish Speaking

Semrush

full-time

Posted on:

Location Type: Hybrid

Location: Barcelona • Spain

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About the role

  • Own the first 30-60 days of the post-sale journey, ensuring new and recently upgraded customers are set up for success.
  • Develop and execute tailored onboarding and implementation plans aligned with each customer’s business goals.
  • Identify customer priorities quickly and map them to Semrush product capabilities.
  • Drive adoption of key features to expedite value realization and deliver measurable early wins
  • Build strong relationships with key stakeholders quickly during onboarding to accelerate trust and time-to-value.
  • Identify new contacts within customer organizations and pass them to the long-term account team for continued success.
  • Act as a trusted advisor during onboarding by providing strategic recommendations and best practices.
  • Adapt onboarding strategies to meet unique customer needs and timelines.
  • Act as the voice of the customer within Semrush, advocating for improvements and enhancements based on customer needs and feedback.
  • Stay informed about customer strategic objectives, relevant industry conditions, and competitive intelligence to identify opportunities and risks.
  • Spot opportunities for deeper alignment between the customer and Semrush, including surfacing upsell opportunities and building on Sales-led conversations to strengthen long-term growth potential.
  • Work closely with Sales and Customer Success Managers to provide a seamless transition from sale to ongoing success.
  • Ensure smooth handoff by delivering clear documentation of customer goals, progress, and adoption milestones.
  • Monitor onboarding KPIs, usage, and customer feedback.
  • Share actionable insights with both customers and internal teams.

Requirements

  • 4–6+ years of experience in Customer Onboarding, Customer Success, Account Management, Solutions Engineering, or a related role.
  • Experience with enterprise customers in MarTech or SaaS is strongly preferred
  • Proven ability to quickly build trust and credibility with stakeholders at all levels, from hands-on practitioners to senior executives
  • Skilled at uncovering customer needs and designing tailored onboarding strategies that drive early adoption and measurable business value
  • Strong verbal and written communication skills, with the ability to translate complex product capabilities into clear, actionable outcomes for both technical and non-technical audiences
  • Adept at using customer data and insights to guide decisions, measure success, and identify opportunities for growth
  • Demonstrated ability to manage multiple onboarding projects simultaneously, ensuring timely delivery and consistent customer outcomes
  • Comfortable navigating ambiguity, working in a fast-paced global environment, and thriving through change
  • Native Spanish speaker
Benefits
  • Unlimited PTO
  • Hobby & team building budget allowance
  • Employee Support Program
  • Loss of family member financial aid
  • Employee Resource Groups
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer OnboardingCustomer SuccessAccount ManagementSolutions EngineeringMarTechSaaSKPI MonitoringData AnalysisProject Management
Soft Skills
Relationship BuildingTrust and CredibilityCommunicationAdaptabilityStrategic ThinkingProblem SolvingCustomer AdvocacyStakeholder EngagementTime Management