Semrush

Senior Manager, Enterprise Customer Success, Americas MidMarket & Enterprise

Semrush

full-time

Posted on:

Location Type: Hybrid

Location: Boston • Massachusetts • Texas • United States

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Salary

💰 $175,000 - $215,000 per year

Job Level

Senior

Tech Stack

Go

About the role

  • Lead a dedicated team managing Semrush’s most complex and high-value Americas accounts
  • Ensure our largest partners see Semrush not just as a tool, but as a critical driver of their digital transformation
  • Go beyond tactical coaching to design and implement the Gold Standard for the Enterprise customer journey
  • Act as the key executive point of contact for our highest-value accounts
  • Training the team to deliver high-impact Quarterly Business Reviews (QBRs)
  • Providing deep, persona-based coaching to help CSMs navigate complex, multi-threaded organizations and build long-term customer advocacy
  • Ensuring you and your team have deep knowledge of our Enterprise products and the Search industry
  • Implementing a proactive framework to identify, escalate, and remediate account risk before it impacts the bottom line
  • Own the Renewal Engine for the Americas. You'll be responsible for the accuracy of quarterly/monthly renewal and churn forecasting

Requirements

  • Minimum of 2+ years of experience leading and mentoring customer-facing teams in a SaaS or high-growth technology environment
  • 7+ years of experience in Customer Success or Account Management, specifically working with Large Enterprise/Fortune 1000 organizations
  • Proven ability to manage the complexities of large-scale renewals, procurement cycles, and multi-departmental rollouts
  • A background in MarTech is a major plus, but the ability to translate complex data into actionable business strategy is a requirement
  • An analytical approach to churn mitigation and a relentless focus on meeting quarterly targets (NRR, TCV, and On-Time Renewals)
  • Deep understanding of NRR, ARR. You don't just report on them; you know how to move the needle on these metrics through proactive risk mitigation
  • You have a history of building scalable processes, whether it's a new renewal workflow or an improved hand-off motion between Sales and Success.
Benefits
  • Unlimited PTO
  • Low cost medical, dental, and vision plans
  • Life insurance
  • Accidental death and dismemberment (AD&D) insurance
  • Dependent Care Savings Accounts and Flexible Spending Accounts
  • Health Saving Account
  • Short-term and long-term Disability
  • Employee Assistance Program
  • Employee Resource Groups
  • 401(k) plan
  • Paid parental leave
  • Relief Fund
  • Travel coverage
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SaaSCustomer SuccessAccount ManagementChurn mitigationNRRARRRenewal forecastingData analysisMarTechBusiness strategy
Soft Skills
LeadershipMentoringCoachingCommunicationAnalytical thinkingProblem-solvingCustomer advocacyTeam managementStrategic planningRelationship building