Channel Partner Success Manager – Strategic Customer Success Team
Semrush
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Build and nurture strong relationships with agency teams and users, helping to enable them on Semrush Enterprise
- Drive high agency retention and renewal rates by ensuring our channel partners are fully enabled and see ongoing value from the product and their partnership
- Collaborate closely with different customer stakeholders to create and link key workflows within their agency services to the business value Semrush drives
- Ensure customers understand how specific features and tools directly enhance their marketing objectives and performance
- Validate that the reporting is delivering expected results
- Act as the voice of the customer within Semrush, advocating for any improvements or enhancements based on customer needs and feedback
- Develop detailed, customized success plans tailored to the customer’s specific needs and business objectives
Requirements
- 7+ years of experience in Customer Success, consulting, agency services, or a related role, with a focus on enterprise customers, preferably in the MarTech or SaaS space
- Proven track record of building strong relationships with different levels, including C-suite executives and marketing teams
- Proven experience creating customized success plans, ensuring customers see clear connections between their processes and the results Semrush delivers
- Excellent problem-solving skills with the ability to provide tailored solutions to meet enterprise customers’ needs
- Strong communication skills, both verbal and written, with an ability to articulate complex concepts to both technical and non-technical audiences
- Deep understanding of digital marketing technologies such as SEO, SEM, content marketing, analytics, CRM, and marketing automation
- Ability to manage a large book of business and prioritize high touch strategic customers while nurturing low touch smaller customers
- Experience with upselling customers and generating qualified leads
Benefits
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Applicant Tracking System Keywords
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Hard Skills & Tools
customer successconsultingagency servicessuccess plansproblem-solvingdigital marketing technologiesSEOSEMcontent marketinganalytics
Soft Skills
relationship buildingcommunicationarticulating complex conceptstailored solutionsadvocacycollaborationprioritizationstrategic managementcustomer advocacynurturing relationships