Semrush

Scale Customer Success Manager, North American and Brazilian Markets

Semrush

full-time

Posted on:

Location Type: Hybrid

Location: Dallas • Texas • United States

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About the role

  • Successfully build relationships with multiple new customers at one time through 1:many events like webinars, virtual office hours and small workshops or online community events.
  • Make product and workflow recommendations within the Semrush platform acting as a Product Expert.
  • Engage 1:1 with assigned customers as-needed at critical points in the customer journey to ensure adoption.
  • Successfully facilitate expansion opportunities of small apps and add-ons.
  • Deliver great customer experiences while following our Scaled Customer Success playbooks.
  • Manage customer outreach campaigns through email, phone and LinkedIn, marketing upcoming events and promotions.
  • Ability to analyze and understand client results, performance and situation to uphold a service-first approach to achieve collective goals and exceed client expectations.
  • Be a “Team Player” and share with peers new workflows and strategies that have been successful for you, plus leaning on peers so that the whole team succeeds.
  • Assist with digital projects, including initiatives such as demo experiments, new content creation etc. to enhance customer experience and drive business objectives.
  • Ability to facilitate and negotiate contract renewals for existing customers.

Requirements

  • Ability to speak Portuguese and English at a professional level
  • 2+ years of work in a customer success, sales, or digital marketing role
  • Experience hosting webinars or other digital 1-to-many formats
  • Ability to speak Spanish in addition to English and Portuguese at a professional level (Preferred)
  • Experience with Semrush, SEO, or being a small business owner (Preferred)
Benefits
  • Unlimited PTO
  • Low cost medical, dental, and vision plans
  • Life insurance
  • Accidental death and dismemberment (AD&D) insurance
  • Dependent Care Savings Accounts and Flexible Spending Accounts
  • Health Saving Account
  • Short-term and long-term Disability
  • Employee Assistance Program
  • Employee Resource Groups
  • 401(k) plan
  • Paid parental leave
  • Relief Fund
  • Travel coverage
  • Corporate events
  • Teambuilding
  • Snacks, drinks at the office

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer successsalesdigital marketingwebinarsSEOcontract negotiationdata analysiscontent creationperformance analysiscustomer outreach
Soft skills
relationship buildingteam playercommunicationfacilitationnegotiationservice-first approachcollaborationadaptabilityproblem-solvingcustomer experience