Customer Success Manager

• Lead a team of Customer Success Managers focused on renewing and growing enterprise customers
• Responsible for coaching, motivating, and holding the team accountable for meeting targets
• Collaborate with teams to implement new processes and improve customer experience
• Maintain a performance-driven work environment and report performance trends to senior management
• Create and execute success plans for enterprise customers emphasizing the Semrush value proposition
• Develop renewal strategies and actionable tactics for high retention rates
• Recruit and mentor senior enterprise CSMs while fostering a high-performance culture
• Collaborate closely with Sales, Product, and Marketing teams to align initiatives with growth strategies
• Identify opportunities for account expansion through value-driven relationships with clients
• Drive continuous improvement of success processes for global enterprise clients
• Act as a key advocate for customers and inform product/service enhancements based on feedback

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