SEMPERIT AG

Customer Service Specialist

SEMPERIT AG

full-time

Posted on:

Location Type: Hybrid

Location: Hückelhoven • 🇦🇹 Austria

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Job Level

Mid-LevelSenior

Tech Stack

ERP

About the role

  • Independent handling of customer inquiries is central to the daily routine: from preparing quotes to issuing invoices and tracking payments
  • In addition, you coordinate delivery dates with production and logistics and maintain master data and statistics
  • You also process complaints and follow them up (including 8D reports, credit notes, and replacement deliveries)
  • You will work closely with internal departments (field sales, production, etc.) and external partners (customers, freight forwarders, suppliers, etc.)
  • Helping to design and improve internal processes as well as participating in projects complete this varied range of responsibilities

Requirements

  • You have built a solid business administration foundation through completed commercial vocational training, e.g. as an industrial clerk (Industriekaufmann/-frau)
  • Several years of solid experience in inside sales / sales support bring you closer to this position—experience supporting international major accounts is an advantage
  • High motivation and enthusiasm for customer contact characterize you—customer satisfaction is not just a goal but a personal standard
  • Very good communication skills in German, a structured and efficient way of working, and a high level of reliability distinguish you
  • Confident English skills, both written and spoken, are a must; experience working in an international environment is an advantage
  • A confident command of ERP systems and common MS Office applications completes your profile
Benefits
  • Training opportunities and individual development
  • Flexible working models and remote options
  • 30 days of annual leave
  • Company contributions to employee savings plans
  • Corporate benefits
  • Option to lease a JobRad (company bicycle leasing program)
  • Occupational health physician consultations
  • Free beverages

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
business administrationinside salessales supportcustomer inquiries handling8D reportscredit notes processingreplacement deliveriesmaster data maintenancestatistics tracking
Soft skills
customer satisfactioncommunication skillsstructured workingefficient workingreliabilitymotivationenthusiasm for customer contact
Certifications
commercial vocational trainingIndustriekaufmann/-frau