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Tech Stack
Tools & technologiesCyber Security
About the role
Key responsibilities & impact- Design a success plan for a Book of Business of strategic customers throughout their lifecycle.
- Act as the voice of the customer, gather insights to provide feedback to internal teams.
- Lead training sessions to ensure that the product is meeting user needs.
- Collaborate closely with cross-functional teams including Technical Delivery and Sales teams.
Requirements
What you’ll need- 5+ years’ experience as a Customer Success Manager, technical account manager, or related customer-facing role in a Cybersecurity SaaS solutions company.
- Hands-on product enablement experience with a security product vendor.
- Strong foundational knowledge of cyber security domains.
- Understanding of security concepts and workflows.
- Executive presence & communication skills.
- Ability to build and Execute Customer Success Plans / Joint Success Plans with Account owners.
Benefits
Comp & perks- Health insurance
- Work from home days
- Paid time off (PTO)
- Professional development opportunities
- Office snacks and beverages
- Flexible work hours
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Customer Success ManagementProduct EnablementCybersecuritySecurity ConceptsWorkflows
Soft Skills
Communication SkillsExecutive PresenceCollaborationTrainingCustomer Advocacy