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Enterprise Customer Success Manager
SemperisCustomer Success Manager responsible for building relationships and ensuring satisfaction for Semperis client accounts. Collaborating with teams to enhance product use and customer success.
Tech Stack
Tools & technologiesCyber Security
About the role
Key responsibilities & impact- Design a success plan for a Book of Business of strategic customers throughout their lifecycle.
- Act as the voice of the customer, gather insights to provide feedback to internal teams.
- Lead training sessions to ensure that the product is meeting user needs.
- Collaborate closely with cross-functional teams including Technical Delivery and Sales teams.
Requirements
What you’ll need- 5+ years’ experience as a Customer Success Manager, technical account manager, or related customer-facing role in a Cybersecurity SaaS solutions company.
- Hands-on product enablement experience with a security product vendor.
- Strong foundational knowledge of cyber security domains.
- Understanding of security concepts and workflows.
- Executive presence & communication skills.
- Ability to build and Execute Customer Success Plans / Joint Success Plans with Account owners.
Benefits
Comp & perks- Health insurance
- Work from home days
- Paid time off (PTO)
- Professional development opportunities
- Office snacks and beverages
- Flexible work hours
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Customer Success ManagementProduct EnablementCybersecuritySecurity ConceptsWorkflows
Soft Skills
Communication SkillsExecutive PresenceCollaborationTrainingCustomer Advocacy