Enterprise Customer Success Manager

Semperis

Enterprise Customer Success Manager at Semperis ensuring customer satisfaction and support in the Central region. Collaborating with Technical Delivery and Sales teams for successful product implementation.

Posted 4/16/2026full-timeDallas • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

AWSAzureCloudCyber SecurityGoogle Cloud Platform

About the role

Key responsibilities & impact

Ensure customers' success and satisfaction with products and support them every step of the way.
Collaborate closely with cross-functional teams including Technical Delivery and Sales teams to maximize opportunities for Enterprise Business customers.
Build and nurture long-lasting relationships across multiple client accounts.
Design a success plan for a Book of Business of strategic customers throughout their lifecycle.
Act as the voice of the customer, gather insights to provide feedback to internal teams including the Product Development team.
Lead training sessions to ensure the product meets user needs and is being used widely enough to impact customers' operations.

Requirements

What you’ll need

5+ years’ experience as a Customer Success Manager, technical account manager, or related customer-facing role in a Cybersecurity SaaS solutions company.
Hands-on product enablement experience with a security product vendor, including running product health checks, articulating the output with expertise, configuring or tuning alert and response rules, remediating Active Directory and Entra security posture vulnerabilities.
Understanding of security concepts (NIST IR process, MITRE Attack framework, APTs, etc.) and workflows, Active Directory and Entra ID vulnerabilities and attack patterns, IAM and Security team organization structures.
Strong foundational knowledge of cyber security domains: Network security, endpoint protection (EDR/XDR), cloud security (CSPM/CWPP), identity (IAM/SSO/MFA), SIEM, zero-trust, threat intelligence, etc.
Fundamental understanding of modern architectures: on-prem and cloud (AWS, Azure, GCP).
Familiarity with compliance frameworks (NIST CSF, CIS, ISO 27001, PCI-DSS, HIPAA, GDPR, SOC 2).

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer Success ManagementTechnical Account ManagementProduct EnablementSecurity Product Health ChecksActive Directory RemediationEntra Security PostureNetwork SecurityEndpoint ProtectionCloud SecurityIdentity and Access Management

Soft Skills

Customer Relationship ManagementCollaborationCommunicationTrainingFeedback GatheringProblem SolvingInterpersonal SkillsLeadershipOrganizational SkillsClient Account Management

Certifications

NIST CSFCISISO 27001PCI-DSSHIPAAGDPRSOC 2