Enterprise Customer Success Manager
Semperis
full-time
Posted on:
Location Type: Hybrid
Location: Dallas • Texas • United States
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About the role
- Ensure customers' success and satisfaction with products and support them every step of the way.
- Collaborate closely with cross-functional teams including Technical Delivery and Sales teams to maximize opportunities for Enterprise Business customers.
- Build and nurture long-lasting relationships across multiple client accounts.
- Design a success plan for a Book of Business of strategic customers throughout their lifecycle.
- Act as the voice of the customer, gather insights to provide feedback to internal teams including the Product Development team.
- Lead training sessions to ensure the product meets user needs and is being used widely enough to impact customers' operations.
Requirements
- 5+ years’ experience as a Customer Success Manager, technical account manager, or related customer-facing role in a Cybersecurity SaaS solutions company.
- Hands-on product enablement experience with a security product vendor, including running product health checks, articulating the output with expertise, configuring or tuning alert and response rules, remediating Active Directory and Entra security posture vulnerabilities.
- Understanding of security concepts (NIST IR process, MITRE Attack framework, APTs, etc.) and workflows, Active Directory and Entra ID vulnerabilities and attack patterns, IAM and Security team organization structures.
- Strong foundational knowledge of cyber security domains: Network security, endpoint protection (EDR/XDR), cloud security (CSPM/CWPP), identity (IAM/SSO/MFA), SIEM, zero-trust, threat intelligence, etc.
- Fundamental understanding of modern architectures: on-prem and cloud (AWS, Azure, GCP).
- Familiarity with compliance frameworks (NIST CSF, CIS, ISO 27001, PCI-DSS, HIPAA, GDPR, SOC 2).
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Customer Success ManagementTechnical Account ManagementProduct EnablementSecurity Product Health ChecksActive Directory RemediationEntra Security PostureNetwork SecurityEndpoint ProtectionCloud SecurityIdentity and Access Management
Soft Skills
Customer Relationship ManagementCollaborationCommunicationTrainingFeedback GatheringProblem SolvingInterpersonal SkillsLeadershipOrganizational SkillsClient Account Management
Certifications
NIST CSFCISISO 27001PCI-DSSHIPAAGDPRSOC 2