Onboarding Program Manager
Semperis
full-time
Posted on:
Location Type: Hybrid
Location: Hoboken • New Jersey • United States
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About the role
- Manage onboarding programs from deal close through deployment, ensuring milestones are delivered on schedule
- Maintain structured project plans, task tracking, and status reporting
- Monitor risks, dependencies, and delays, escalating where necessary
- Coordinate onboarding across Customer Success, Technical Delivery, Sales, Product, and Support team
- Coordinate the structured Sales-to-CS handover process
- Validate that onboarding inputs are captured, including customer stakeholders and contacts
- Maintain standardized handover documentation and templates
- Maintain Salesforce and CS platform hygiene, including onboarding milestones and progress tracking
- Set up and manage collaboration workspaces (Teams, SharePoint, etc.)
- Maintain onboarding dashboards and success plans
- Manage health check workflows and data collection
- Maintain onboarding playbooks and documentation
Requirements
- 2–3 years of experience in onboarding coordination, project management, or similar roles within SaaS or enterprise software
- Proven ability to manage multiple concurrent projects across cross-functional teams
- Strong skills in milestone tracking, risk management, and dependency coordination
- Exceptional organization and attention to detail
- Excellent written and verbal communication skills
- Experience with tools such as Salesforce, Microsoft Teams, SharePoint, or similar collaboration platforms
- A structured, process-oriented mindset
Benefits
- Health insurance
- 401(k)
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementmilestone trackingrisk managementdependency coordinationonboarding coordination
Soft Skills
organizationattention to detailwritten communicationverbal communication