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Onboarding Program Manager
SemperisOnboarding Program Manager coordinating customer onboarding programs from deal close to deployment at Semperis. Ensuring project milestones are met and documentation is maintained while facilitating team collaboration.
About the role
Key responsibilities & impact- Manage onboarding programs from deal close through deployment, ensuring milestones are delivered on schedule
- Maintain structured project plans, task tracking, and status reporting
- Monitor risks, dependencies, and delays, escalating where necessary
- Coordinate onboarding across Customer Success, Technical Delivery, Sales, Product, and Support team
- Coordinate the structured Sales-to-CS handover process
- Validate that onboarding inputs are captured, including customer stakeholders and contacts
- Maintain standardized handover documentation and templates
- Maintain Salesforce and CS platform hygiene, including onboarding milestones and progress tracking
- Set up and manage collaboration workspaces (Teams, SharePoint, etc.)
- Maintain onboarding dashboards and success plans
- Manage health check workflows and data collection
- Maintain onboarding playbooks and documentation
Requirements
What you’ll need- 2–3 years of experience in onboarding coordination, project management, or similar roles within SaaS or enterprise software
- Proven ability to manage multiple concurrent projects across cross-functional teams
- Strong skills in milestone tracking, risk management, and dependency coordination
- Exceptional organization and attention to detail
- Excellent written and verbal communication skills
- Experience with tools such as Salesforce, Microsoft Teams, SharePoint, or similar collaboration platforms
- A structured, process-oriented mindset
Benefits
Comp & perks- Health insurance
- 401(k)
- Flexible work arrangements
- Professional development
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementmilestone trackingrisk managementdependency coordinationonboarding coordination
Soft Skills
organizationattention to detailwritten communicationverbal communication