Semperis

Onboarding Program Manager

Semperis

full-time

Posted on:

Location Type: Hybrid

Location: Austin • Texas • United States

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About the role

  • Manage onboarding programs from deal close through deployment, ensuring milestones are delivered on schedule
  • Maintain structured project plans, task tracking, and status reporting
  • Monitor risks, dependencies, and delays, escalating where necessary
  • Coordinate onboarding across Customer Success, Technical Delivery, Sales, Product, and Support team
  • Coordinate the structured Sales-to-CS handover process
  • Ensure complete knowledge transfer prior to onboarding kick-off
  • Maintain Salesforce and CS platform hygiene, including onboarding milestones and progress tracking
  • Coordinate onboarding meetings including deployment sessions, upgrade planning, SIEM integrations, and document outcomes
  • Identify opportunities to standardise onboarding workflows across customer tiers
  • Support CSMs during onboarding with coordination, scheduling, and milestone tracking
  • Manage health check workflows and data collection
  • Maintain onboarding playbooks and documentation

Requirements

  • 2–3 years of experience in onboarding coordination, project management, or similar roles within SaaS or enterprise software
  • Proven ability to manage multiple concurrent projects across cross-functional teams
  • Strong skills in milestone tracking, risk management, and dependency coordination
  • Exceptional organization and attention to detail
  • Excellent written and verbal communication skills
  • Experience with tools such as Salesforce, Microsoft Teams, SharePoint, or similar collaboration platforms
  • A structured, process-oriented mindset
  • Experience working with CS, Technical Delivery or Professional Services teams (Preferred)
Benefits
  • Health insurance
  • Flexible work arrangements
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
onboarding coordinationproject managementmilestone trackingrisk managementdependency coordination
Soft Skills
organizationattention to detailwritten communicationverbal communication