Onboarding Program Manager

Semperis

Onboarding Program Manager facilitating customer success through structured onboarding processes at Semperis. Coordinating cross-functional teams to ensure seamless onboarding for clients.

Posted 4/13/2026full-timeDallas • Texas • 🇺🇸 United StatesJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Manage onboarding programs from deal close through deployment, ensuring milestones are delivered on schedule
Maintain structured project plans, task tracking, and status reporting
Monitor risks, dependencies, and delays, escalating where necessary
Coordinate onboarding across Customer Success, Technical Delivery, Sales, Product, and Support team
Coordinate the structured Sales-to-CS handover process
Ensure complete knowledge transfer prior to onboarding kick-off
Validate that onboarding inputs are captured, including customer stakeholders and contacts, account structure and hierarchy, deployment scope and integration requirements, technical prerequisites and constraints
Maintain standardized handover documentation and templates
Maintain Salesforce and CS platform hygiene, including onboarding milestones and progress tracking
Set up and manage collaboration workspaces (Teams, SharePoint, etc.)
Ensure onboarding documentation is centrally stored and version controlled
Coordinate onboarding meetings including deployment sessions, upgrade planning, SIEM integrations, Forest Recovery Test coordination, document outcomes and track follow-up actions
Identify opportunities to standardise onboarding workflows across customer tiers
Maintain structured onboarding templates and milestone frameworks
Embed key adoption checkpoints into onboarding programs
Support CSMs during onboarding with coordination, scheduling, and milestone tracking
Maintain onboarding dashboards and success plans
Track adoption-readiness checkpoints and flag risks
Manage health check workflows and data collection
Consolidate insights for Customer Success leadership
Coordinate VoC surveys and reporting
Maintain onboarding playbooks and documentation including hardening guides, customer questionnaires, environment validation checklists, SIEM integration prerequisites, deployment and recovery testing documentation, and ensure all materials are current, structured, and version controlled

Requirements

What you’ll need

2–3 years of experience in onboarding coordination, project management, or similar roles within SaaS or enterprise software
Proven ability to manage multiple concurrent projects across cross-functional teams
Strong skills in milestone tracking, risk management, and dependency coordination
Exceptional organization and attention to detail
Excellent written and verbal communication skills
Experience with tools such as Salesforce, Microsoft Teams, SharePoint, or similar collaboration platforms
A structured, process-oriented mindset
Experience working with CS, Technical Delivery or Professional Services teams (Preferred)
Exposure to identity security, Active Directory, Entra ID, or cybersecurity environments (Preferred)

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

onboarding coordinationproject managementmilestone trackingrisk managementdependency coordinationdata collectiondocumentation managementworkflow standardizationcustomer success metricsadoption readiness

Soft Skills

organizationattention to detailwritten communicationverbal communicationcollaborationproblem-solvingtime managementadaptabilityleadershipinterpersonal skills