Semperis

Onboarding Program Manager

Semperis

full-time

Posted on:

Location Type: Hybrid

Location: Dallas • Texas • United States

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Tech Stack

Cyber Security

About the role

  • Manage onboarding programs from deal close through deployment, ensuring milestones are delivered on schedule
  • Maintain structured project plans, task tracking, and status reporting
  • Monitor risks, dependencies, and delays, escalating where necessary
  • Coordinate onboarding across Customer Success, Technical Delivery, Sales, Product, and Support team
  • Coordinate the structured Sales-to-CS handover process
  • Ensure complete knowledge transfer prior to onboarding kick-off
  • Validate that onboarding inputs are captured, including customer stakeholders and contacts, account structure and hierarchy, deployment scope and integration requirements, technical prerequisites and constraints
  • Maintain standardized handover documentation and templates
  • Maintain Salesforce and CS platform hygiene, including onboarding milestones and progress tracking
  • Set up and manage collaboration workspaces (Teams, SharePoint, etc.)
  • Ensure onboarding documentation is centrally stored and version controlled
  • Coordinate onboarding meetings including deployment sessions, upgrade planning, SIEM integrations, Forest Recovery Test coordination, document outcomes and track follow-up actions
  • Identify opportunities to standardise onboarding workflows across customer tiers
  • Maintain structured onboarding templates and milestone frameworks
  • Embed key adoption checkpoints into onboarding programs
  • Support CSMs during onboarding with coordination, scheduling, and milestone tracking
  • Maintain onboarding dashboards and success plans
  • Track adoption-readiness checkpoints and flag risks
  • Manage health check workflows and data collection
  • Consolidate insights for Customer Success leadership
  • Coordinate VoC surveys and reporting
  • Maintain onboarding playbooks and documentation including hardening guides, customer questionnaires, environment validation checklists, SIEM integration prerequisites, deployment and recovery testing documentation, and ensure all materials are current, structured, and version controlled

Requirements

  • 2–3 years of experience in onboarding coordination, project management, or similar roles within SaaS or enterprise software
  • Proven ability to manage multiple concurrent projects across cross-functional teams
  • Strong skills in milestone tracking, risk management, and dependency coordination
  • Exceptional organization and attention to detail
  • Excellent written and verbal communication skills
  • Experience with tools such as Salesforce, Microsoft Teams, SharePoint, or similar collaboration platforms
  • A structured, process-oriented mindset
  • Experience working with CS, Technical Delivery or Professional Services teams (Preferred)
  • Exposure to identity security, Active Directory, Entra ID, or cybersecurity environments (Preferred)
Benefits
  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
onboarding coordinationproject managementmilestone trackingrisk managementdependency coordinationdata collectiondocumentation managementworkflow standardizationcustomer success metricsadoption readiness
Soft Skills
organizationattention to detailwritten communicationverbal communicationcollaborationproblem-solvingtime managementadaptabilityleadershipinterpersonal skills