Enterprise Customer Success Manager
Semperis
full-time
Posted on:
Location Type: Hybrid
Location: Phoenix • Arizona • United States
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Tech Stack
About the role
- Ensure customers' success and satisfaction with products
- Collaborate closely with cross-functional teams
- Build and nurture long-lasting relationships across multiple client accounts
- Act as the voice of the customer and gather insights
- Lead training sessions for product usage
- Develop and execute programs for ongoing customer development
- Monitor recordkeeping for personalized customer interactions
- Identify potential customer references and assist with development of customer case studies
Requirements
- 5+ years’ experience as a Customer Success Manager, technical account manager, or related customer-facing role in a Cybersecurity SaaS solutions company.
- Hands-on product enablement experience with a security product vendor.
- Strong foundational knowledge of cyber security domains: Network security, endpoint protection (EDR/XDR), cloud security (CSPM/CWPP), identity (IAM/SSO/MFA), SIEM, zero-trust, threat intelligence, etc.
- Understanding of security concepts (NIST IR process, MITRE Att&ck framework, APTs, etc.) and workflows, Active Directory and Entra ID vulnerabilities and attack patterns, IAM and Security team organization structures.
- Ability to build and Execute Customer Success Plans / Joint Success Plans with Account owners (sales reps)
Benefits
- Health insurance
- 401(k) retirement plan
- Paid time off
- Hybrid work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer success managementproduct enablementnetwork securityendpoint protectioncloud securityidentity and access managementsecurity information and event managementzero-trustthreat intelligenceNIST IR process
Soft Skills
customer relationship managementcollaborationcommunicationtraininginsight gatheringprogram developmentrecordkeepingcustomer advocacyproblem-solvingorganizational skills