Customer Support Representative – Part-Time

Semios

Customer Support Representative onboarding customer data and providing technical support for Agworld platform. Collaborating with teams to enhance customer experience and satisfaction.

Posted 5/20/2026part-timeRemote • California • 🇺🇸 United StatesJuniorMid-Level💰 $24 - $30 per hourWebsite

About the role

Key responsibilities & impact

Migrate customer’s data through the onboarding lifecycle and thereafter
Maintain expertise on Agworld product features
Serve as a detail-oriented expert while migrating customer data to the Agworld platform
Collaborate with the Customer Success Team to resolve complex customer needs or feature requests
Respond to customer inquiries via email and chat in a timely and professional manner
Diagnose and troubleshoot technical issues related to the Agworld platform
Escalate complex technical issues to the Customer Success team with detailed notes and logs
Maintain product expertise across core and advanced features
Guide customers through product features and best practices
Maintain accurate records of customer interactions in the ticketing system
Identify recurring issues and suggest process or product improvements with internal teams
Meet or exceed customer satisfaction goals

Requirements

What you’ll need

2+ years of experience in technical support, help desk, or SaaS customer support
Bachelor’s degree in Agriculture, Agronomy, Ag Business, Technical Field, or equivalent practical experience
Experience supporting growers, agronomic consultants, or farm managers using technology solutions
Exposure to digital farm management systems (FMIS) or SaaS platforms
Understanding of agronomic operations, seasonal crop planning, and grower workflows is preferred
Detail-oriented and diligent note-taking skills
Familiarity with CRM and ticketing systems (e.g., Salesforce, Jira)
Strong troubleshooting and problem-solving capability
Ability to interpret data and migrate into the platform
Ability to explain technical concepts to non-technical users
Strong written and verbal communication skills
Ability to work independently and collaborate cross-functionally
Sound judgment in issue prioritization and resolution
Comfortable working in a fast-paced, dynamic environment
Strong organizational, problem-solving, and communication skills

Benefits

Comp & perks

Purposeful Work: Make a global impact by advancing sustainable food production.
Our People: Work with a fun, collaborative, and supportive team.
Work Flexibility: Although this is a remote position within the state of California, those near our Fresno office can choose to do hybrid.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical supporthelp deskSaaS customer supportdata migrationtroubleshootingproblem-solvingnote-takingdata interpretationdigital farm management systemsagronomic operations

Soft Skills

detail-orientedstrong communicationcollaborationindependencesound judgmentorganizational skillscustomer satisfaction focusability to explain technical conceptsdiligenceadaptability

Certifications

Bachelor’s degree in AgricultureBachelor’s degree in AgronomyBachelor’s degree in Ag BusinessBachelor’s degree in Technical Field