Semios

Enterprise Applications Analyst, CRM

Semios

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇨🇦 Canada

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Salary

💰 CA$110,000 - CA$130,000 per year

Job Level

Mid-LevelSenior

Tech Stack

AWSAzureCloudGoogle Cloud PlatformSQL

About the role

  • Partner with business stakeholders to analyse workflows, gather requirements, and translate them into functional and technical specifications for CRM and integrated systems.
  • Maintain accurate documentation including data models, data field mappings, process flow and system architecture, and across CRM and connected platforms.
  • Identify process inefficiencies and opportunities for optimization, including opportunities to leverage platform capabilities, and AI-driven enhancements.
  • Configure and enhance CRM, CPQ, Field Services or relevant modules, supporting end-to-end workflows across sales and service teams.
  • Design, implement, and maintain integrations between CRM, and external applications using APIs, middleware, and automation platforms to ensure reliable, timely data synchronization.
  • Build scalable automation using workflows, low-code tools, and targeted customizations for complex logic that cannot be handled through configuration alone.
  • Administer security and access controls—including roles, profiles, permission sets, sharing rules, and login/security policies—to maintain appropriate access and strong data governance.
  • Manage platform components such as validation rules, approval processes, metadata changes, and page layouts to ensure accurate, consistent, and user-friendly system behavior.
  • Support data management activities including data migration, cleansing, validation, and reconciliation across CRM and integrated systems.
  • Build and maintain reports and dashboards, ensuring visibility into KPIs for sales, service, and operations.
  • Write and run SQL (or equivalent) queries to validate data, troubleshoot issues, and support integration troubleshooting.
  • Collaborate with analytics teams to align on data governance, reporting standards, and dashboards used across the organization.
  • Lead and coordinate user acceptance testing (UAT), regression testing, and release validation for CRM changes and cross-system updates.
  • Provide day-to-day CRM and application support, diagnosing root causes, resolving issues, and coordinating with vendors or internal technical teams as needed.
  • Contribute to change management with release notes, documentation, training materials, and communication plans.
  • Build strong relationships across sales, operations, customer success, and technical teams.
  • Clearly translate technical concepts into actionable recommendations for non-technical stakeholders.
  • Ensure alignment with enterprise CRM standards, data governance requirements, and best practices.

Requirements

  • 5–7 years of hands-on CRM and enterprise applications implementation experience, including configuration, reporting, workflow management, and ongoing system support.
  • Experience with integrations, including designing or supporting APIs, middleware, multi-system data flows, workflow automation, and troubleshooting synchronization issues.
  • Familiarity with security and access management (roles, profiles, permission sets, sharing rules, login/security policies).
  • Ability to make customizations, or scripting logic to support automation or troubleshoot integrations.
  • Proficiency in Reports/Dashboards and SQL or equivalent querying tools.
  • Strong experience with data management, data validation, and data reconciliation across CRM and connected systems.
  • Experience designing business workflows, mapping processes, and documenting functional/technical requirements.
  • Excellent troubleshooting, problem-solving, and stakeholder engagement skills.
  • Ability to work independently in a fast-paced, evolving environment with strong attention to detail.
  • Technically curious, analytical, and adaptable, with a drive to continuously improve systems and processes.
  • Nice to Have: CRM and CPQ certifications.
  • Experience with Quote-to-Cash, lead-to-order, service workflows, or subscription-based business models.
  • Exposure to cloud platforms and data warehouses (Azure, GCP, AWS).
  • Experience applying automation and AI within enterprise systems.
  • Agile project management methodology experience.
  • Experience scaling enterprise systems within high-growth, mid-sized organizations.
Benefits
  • Purposeful Work: Sleep better knowing you're making the world a better place through more sustainable food production. You'll have the opportunity to contribute and make an impact by working on meaningful projects.
  • Our People: Work with a team that values fun, laughter, and each other in a collaborative and casual work environment.
  • Recharge and Refresh: Benefit from a generous vacation policy and an annual year-end winter break to relax and rejuvenate.
  • Give Back: Take advantage of dedicated volunteer days to support causes you care about.
  • Work Flexibly: Enjoy hybrid working options for employees near our offices, emphasizing work-life balance.
  • Prioritize Your Well-Being: Access comprehensive health plans designed to support your physical and mental health.
  • Save for tomorrow: Take advantage of our Group RRSP program with company matching.
  • Stay Energized: Enjoy well-stocked snack options in our offices and regular team outings to build connections and have fun.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
CRM configurationAPI designmiddlewareworkflow automationSQLdata managementdata validationdata reconciliationreportingprocess mapping
Soft skills
troubleshootingproblem-solvingstakeholder engagementattention to detailanalyticaladaptabilitytechnical communicationindependencecollaborationchange management
Certifications
CRM certificationCPQ certification