Semios

Customer Success Representative

Semios

full-time

Posted on:

Origin:  • 🇺🇸 United States • California

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Salary

💰 $70,000 - $80,000 per year

Job Level

Mid-LevelSenior

About the role

  • CSR supports the success and retention of Agworld's enterprise grower, farm manager and PCA customers by delivering a high level of product knowledge, proactive client engagement, and structured onboarding support. This role focuses on the permanent and specialty crop market. This is a customer-facing role that requires strong cross-functional collaboration, independent judgement, and initiative in support of scalable business practices.
  • Manage a portfolio of enterprise grower, mid-level grower and agronomic accounts to drive platform adoption, increase engagement, and reduce churn.
  • Serve as a subject matter expert on platform capabilities, with a focus on job workflows, digital crop planning, compliance submittals and client-facing service delivery.
  • Develop tailored onboarding and engagement plans aligned to customer needs, including PCAs, enterprise growers, and their farm managers.
  • Identify opportunities to improve client outcomes through product usage insights, additional training, and proactive solution design.
  • Develop account-level success plans aligned with client business goals.
  • Identify risks to customer success and retention, and implement mitigation strategies.
  • Advise customers on workflow optimization and platform utilization.
  • Collaborate with internal stakeholders to resolve complex customer needs or feature requests.
  • Customer Insights & Continuous Improvement
  • Analyze engagement and churn data to uncover trends and recommend improvements to processes.
  • Document feature requests and tickets to create feedback loops between customers and the Product team.
  • Maintain expertise on Agworld product features and serve as an internal resource for customer use cases.
  • Assist in the development and refinement of customer resources, FAQs, and self-service tools.
  • Training & Enablement
  • Lead onboarding and training sessions for new and existing customers.
  • Assist in the setup and configuration of user accounts, data inputs, and subscription tiers.
  • Monitor customer engagement metrics and provide timely follow-up to address adoption risks or friction points.
  • Maintain product expertise across core and advanced features; communicate system changes or updates to customers as needed.

Requirements

  • 3–5 years of experience in a SaaS customer success, account management, or consulting role
  • Demonstrated ability to support growers, agronomic consultants, or farm managers in leveraging technology to enhance service delivery
  • Working knowledge of California’s compliance requirements and submittal process in agriculture
  • Familiarity with U.S. agriculture industry practices, particularly in the West Coast permanent and specialty crop market
  • Strong data literacy and ability to derive actionable insights from customer engagement metrics
  • Excellent verbal and written communication skills
  • Ability to work independently, exercise sound judgement, and collaborate cross-functionally
  • Experience delivering training or onboarding sessions both virtually and in-person.
  • Bachelor's degree in Agriculture, Agronomy, Ag Business, or a related field
  • Familiarity with agronomic operations, seasonal crop planning, and grower relationship workflows
  • Prior experience with digital farm management systems (FMIS)
  • Background with on-farm knowledge using digital workflows is a plus