Vice President – Customer Experience

Semgrep

VP of Customer Experience leading the full post-sales journey for Semgrep customers. Overseeing deployment engineering, account management, support, and renewals in a hybrid role.

Posted 5/13/2026full-timeSan Francisco • California • 🇺🇸 United StatesLead💰 $300,000 per yearWebsite

About the role

Key responsibilities & impact

Own the full post-sales journey for every Semgrep customer.
Lead Deployment Engineering, Technical Account Management, Technical Support, and Renewals.
Build the team responsible for deploying Semgrep into complex enterprise environments.
Establish a feedback loop between Support and Product/Engineering to systematically reduce recurring issues.
Serve as the voice of the customer in executive and product planning conversations.
Collaborate with Product on the customer feedback loop, shaping the roadmap with real-world deployment data.

Requirements

What you’ll need

8+ years of experience in post-sales leadership, with direct ownership of at least two of: Deployment Engineering, TAM, Support, or Renewals.
Deep technical fluency — you don't need to write production code, but you can credibly lead a team of deployment engineers and TAMs working in complex developer environments. Familiarity with CI/CD, static analysis, AppSec, or developer tooling is a strong plus +
Proven track record of building and scaling customer experience organizations in B2B SaaS, ideally in developer tools, security, or infrastructure.
Experience navigating a product transition — you've led a team through a shift in how customers buy, deploy, or use your product.
Strong operational instincts — you build systems, define metrics, and hold teams accountable to outcomes.
Executive presence and clear communication — you're comfortable presenting to the board, partnering with the CRO, and rolling up your sleeves with your team.
Experience at a company scaling through the $50M–$200M ARR range is a strong advantage.

Benefits

Comp & perks

Equity
Variable compensation
Benefits program that meets or exceeds local market standards

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Deployment EngineeringTechnical Account ManagementTechnical SupportRenewalsCI/CDstatic analysisAppSecdeveloper tooling

Soft Skills

leadershipcommunicationoperational instinctscustomer advocacycollaborationexecutive presence