Semgrep

Senior Technical Support Engineer

Semgrep

full-time

Posted on:

Location Type: Remote

Location: Remote • Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Illinois, Maryland, Massachusetts, Missouri, Montana, New Hampshire, New Jersey, New York, North Carolina, Oregon, Tennessee, Texas, Virginia, Washington • 🇺🇸 United States

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Salary

💰 $101,000 - $119,000 per year

Job Level

Senior

Tech Stack

JenkinsSubversion

About the role

  • Understand, reproduce and resolve complicated technical issues supporting AppSec Engineers, Security Engineers, and Software Engineers.
  • Drive an operational mindset with managing support tickets - ensuring data and systems are updated to resolve tickets and identify areas of improvement for the customer experience.
  • Be the voice of the customer to help prioritize recurring feature requests with our product and engineering teams.
  • Help our team scale over time - write documentation, create troubleshooting playbooks, develop new tooling/training/processes that drive efficiency.
  • Participate in on-call duties to cover urgent tickets for regional holidays, Semgrep company holidays, and a global rotation for weekend support.

Requirements

  • Excellent written and verbal communication skills.
  • A deep understanding of developer workflows and build systems, including CI / CD environments such as GitHub Actions, GitLab, Circle CI, Jenkins, and Buildkite and SCM environments such as Git, SVN, Perforce etc.
  • Familiarity with Web Application Security concepts including OWASP Top 10.
  • Basic understanding of API and Webhooks.
  • A genuine interest and passion for helping solve problems, with a high degree of empathy for the customer experience.
  • 2+ years of experience working in a technical customer support role or former experience as a software engineer.
  • Ability to work 9am - 6pm local time Monday through Friday; plus availability for rotational on-call support for weekend/holiday rotation.
Benefits
  • Our compensation package includes equity and benefits in addition to salary.
  • Comprehensive health plans
  • Generous vacation time
  • 401k
  • Learning stipends
  • Flexible work arrangements

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
CI/CDGitHub ActionsGitLabCircle CIJenkinsBuildkiteGitSVNPerforceWeb Application Security
Soft skills
written communicationverbal communicationproblem-solvingempathycustomer experienceoperational mindsetdocumentationtroubleshootingtrainingprocess development