Semcoglas Holding GmbH

Counselor

• Beratung von Architekten, Bauherrn und Planern
• Endkundenberatung als Hilfestellung für SEMCO-Kunden
• Bemusterung sowie Erstellung von Datenblättern und Ausschreibungstexten
• Aufbau eines Architektenstamms
• Nachhalten und Nachfassen der Angebote und Ausschreibungen
• Objektbetreuung sowie Großkundenakquise
• Unterstützung der Niederlassungen durch Schulungen
• Einhaltung aller Ziel- und Budgetvereinbarungen sowie Sicherstellung einer effizienten und wirtschaftlichen Auftragsgewinnung

Glastechnischer Berater

Administration

• Responsibility for financial controlling, accounts payable and accounts receivable management, as well as payroll and personnel administration
• Management of monthly reporting
• Preparation and ongoing development of costing/calculation foundations
• Analysis of business metrics and derivation of actionable recommendations
• Further development of commercial and organizational processes at the branch
• Identification of cost-saving potential
• Professional leadership and coordination of commercial staff
• Implementation of the company budget and ensuring compliance with corporate requirements
• Budget and investment planning
• Introduction and implementation of corporate standards at the branch

Team Lead – Commercial Administration

Account Manager

• Identification and outreach to potential new customers in the safety glass segment
• Building, maintaining and expanding long-term customer relationships
• Preparation of quotes, cost calculations and conducting contract negotiations
• Technical consultation on the properties and benefits of safety glass products
• Development and implementation of sales strategies to open up new market segments
• Support and advising of existing customers to realize cross-selling potential
• Continuous analysis of market and competitive developments
• Conducting expert product presentations and trainings
• Coordination of customer projects
• Representing the company at trade fairs, specialist events and industry conferences
• Maintaining and expanding the professional network within the safety glass industry

Key Account Manager – nationwide

• Accept, process and document support requests via our helpdesk system
• Provide telephone support and advice to our internal users on technical questions and IT issues
• Manage and administer user accounts in Active Directory
• Install, configure and maintain client systems (LeafOS/Windows)
• Support patch management and software distribution to clients
• Participate in IT projects and continuously optimize our internal processes
• IT documentation: maintain manuals, FAQ articles and knowledge base entries
• Hardware management: setup, distribution and maintenance of workplace hardware (PCs, notebooks, peripherals)
• Monitoring: monitor systems and services to detect issues at an early stage

Junior System Administrator

Account Executive

• Advise and support customers regarding our system products
• Process and manage orders
• Independently manage customer accounts
• Prepare quotes and cost calculations, taking technical and commercial aspects into account
• Independently develop and implement sales initiatives
• Ensure customer retention and satisfaction

Inside Sales Representative

Sales

• Kundenberatung und -betreuung in Bezug auf unsere First Class Laminated Glass Produkte
• Kalkulation und Erstellung von Angeboten
• Förderung und Weiterentwicklung des Vertriebs durch eigene Ideen

Vertriebsmitarbeiter – Sonderprodukte

Business Development Rep

• Set up, adjust and operate the screen printing machine
• Print on glass
• Prepare and mix inks for the printing process
• Monitor and inspect print quality as part of quality assurance

Production Worker, Screen Printing

• Kundenberatung und -betreuung in Bezug auf unsere Systemprodukte
• Abwicklung von Aufträgen
• Eigenverantwortliche Betreuung von Kunden
• Erstellung von Angeboten und Kalkulationen unter Beachtung technischer und kaufmännischer Gesichtspunkte
• Eigenständige Entwicklung und Umsetzung von Vertriebsideen
• Sicherstellung der Kundenbindung und -zufriedenheit

Vertriebsmitarbeiter – Systemprodukte

Glastechnischer Berater – m/w/d

• Identification and outreach to potential new customers in the security glass segment
• Establishment, maintenance and expansion of long-term customer relationships
• Preparation of quotations, cost calculations and conducting contract negotiations
• Technical consulting on the properties and benefits of security glass products
• Development and implementation of sales strategies to open up new market segments
• Support and advising of existing customers to realize cross-selling potentials
• Continuous analysis of market and competitor developments
• Conducting expert product presentations and training
• Coordination of customer projects
• Representing the company at trade fairs, professional events and industry conferences
• Maintenance and expansion of the professional network in the security glass industry

Key Account Manager – regional

QA Engineer

• Planung, Durchführung und Auswertung regelmäßiger Qualitätskontrollen
• Identifikation von Fehlerquellen in den Produktionsprozessen und -abläufen
• Bearbeitung von Reklamationen, Sichtung von Kundenreklamationen vor Ort
• Begleitung kritischer Produktionsabläufe
• Ursachenermittlung und Ableitung von Maßnahmen zur Fehlerbeseitigung inkl. Dokumentation
• Überwachung der Umsetzung und Effektivität von Korrekturmaßnahmen
• Schulung und Training der Mitarbeiter in Bezug auf Qualitätsanforderungen und -prozesse, sowie zur kontinuierlichen Verbesserung der Produktqualität
• Vorbereiten und Begleitung von internen und externen Audits
• Erstellen von Verfahrens- und Arbeitsanweisungen, technischer Informationen sowie Verarbeitungsrichtlinien

Mitarbeiter Qualitätswesen – Qualitätsmanagement, Qualitätssicherung

Outside Sales

• Account management and maintenance of existing customers in the Netherlands and Belgium
• Acquisition, consulting and support of new customers (architects, construction companies, glass processors)
• Identification of market potential, market monitoring, competitive analyses and development of tailored solutions for our customers
• Conducting product trainings and technical consultation meetings
• Calculating and preparing quotations and contracts
• Goal- and results-oriented order processing
• Coordinating customer requirements with interface departments
• Participation in trade fairs and events
• Regular reporting to sales management and maintenance of the CRM system
• Promoting and further developing sales through own initiatives